booting problem

Hi riddhesh002

I would suggest you to check both the system in Safe Mode with Networking, follow the below mentioned steps:

• Restart the computer.
• Tap during startup until the Windows Advanced Options menu appears.
• Press until Safe Mode with Networking is highlighted, and then press .

In the issue still persist in safe mode as well would request you to run dell diagnostics Turn on the system, press at the initial Dell logo screen, and select Diagnostics from the boot menu.

Please reply if you have any further questions.

Thanks & Regards
Prateek K
#iworkfordell

For easy access to drivers, manuals and product updates, please visit our Support Site .

In diagnostics error code 2000-0145

Hi riddhesh002 

Thanks for the reply. 

The issue could be either with the HDD or the HDD cable. I would recommend u to reseat the hard drive and hard drive cable as well, I am providing you a link for that: 

http://dell.to/126cJ1C

If the issue persist, I would suggest you to reset BIOS to default, follow the below mentioned steps: 

1)     Reboot the computer.
2)     When prompted during POST, press the key to enter the setup screen.
3)     On the System Setup screen, press the key.
4)     Press the key on Yes to Load Optimized Defaults and restart the computer. 

Please revert with the results.

Thanks & Regards
Prateek K
#iworkfordell

For easy access to drivers, manuals and product updates, please visit our Support Site .

I have hdd failing problem .. My laptop is just three days old ..should I replace it ?

Call and have the system replaced - you can do that within 21 days of shipment.

Where do I call ? In the shop from where I purchased this laptop or direct to dell ?

Hi riddhesh002 

I regret for the inconvenience caused, please provide me the system service tag or the express code of the system and let me check what best I can be done.

Please reply if you have any further questions.

Thanks & Regards
Prateek K
#iworkfordell

For easy access to drivers, manuals and product updates, please visit our Support Site .