Unsolved
This post is more than 5 years old
2 Posts
0
1808
brand new dell inspiron 13 7000 series
Can someone help me please.... I got a newly bought dell inspiron 13....it wont boot to windows now...it just stucks with the dell logo and after a few minutes a blue on screen will appear and turn off. I notice also that it heats up...the back side of the laptop is getting hot
DELL-Rishi
2K Posts
0
December 3rd, 2016 13:00
Hi FOXNIGHT,
Rather unfortunate you had to face issues on a new machine.
What is the exact blue screen error message / code? Does the system restart after the bluescreen crash or does it power off? Are you able to boot to f2 or f12 on startup?
Press and hold the fn key + power button to turn on the system and it should initiate the diagnostics - check for any possible beep codes.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.
foxnight
2 Posts
0
December 7th, 2016 21:00
Hello Mr. Rishi... I sent you a private message already regarding the results of the my laptop diagnostics test.... I believe it is a hard drive error....Is my new laptop hard drive defective? if so, does a defective hard drive cause a over heat at the back of the laptop? or some other problem is causing this... Please reply asap and I am very frustrated over this issues since this is a new unit and I just used it for a few days...
DELL-Rishi
2K Posts
0
December 8th, 2016 10:00
Hi FOXNIGHT,
I have responded to your private message.
Kindly review the same.