stelios.2
1 Copper

brand new dell inspiron 3543 freezes

Hello, I bought a dell inspiron 15 3000 series on 10/5/15 with the following specs:
  1. 1tb hard disk
  2. 8gb ram
  3. i7 5500
  4. NVidia geforce 840M
I bought the laptop online from Media Markt in Athens of Greece but I switched it on in Cyprus.
The laptop freezes 2-3 times per day for reason I cannot define. I took it in your representative in Limassol of Cyprus and found no problem. If a usb is plugged for much time, it crashes (not shutting down totally, instead the screen is black, fan is operating so i must hold the power button to shut down). i installed and updated all drivers from dell's site but the problem continues. The operating system is windows 8.1. Please reply.  
0 Kudos
10 Replies

RE: brand new dell inspiron 3543 freezes

Hi stelios.2,

Please run diagnostics http://dell.to/1IkH1HP and reply with your findings. Let us know how it goes. 


Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

0 Kudos
stelios.2
1 Copper

RE: brand new dell inspiron 3543 freezes

Not goes at all. I tried 4 times. Every time I got blue screen during diagnostics. It says:

DRIVER IQL NOT LESS OR EQUAL

or 

KERNEL SECURITY CHECK FAILURE

 

0 Kudos
8 Xenon

RE: brand new dell inspiron 3543 freezes

Power on and immediately begin pressing F12.  Boot into the Dell diagnostics and run an extended test on the hard drive, which will almost certainly result in a failure error (numerically beginning with 2000-).  That means your hard drive is failing, which is almost always the cause of the error you're seeing.
Record the error and contact the place of purchase to have the drive replaced under warranty.

0 Kudos
stelios.2
1 Copper

RE: brand new dell inspiron 3543 freezes

I did that 3 times. It shows that it is working on a test on hard drive. Says:

''Waiting DST completion''

but i see no progress(stuck on 80%) instead the fact i was waiting for more than half hour each time. Also, it didn't freeze because i could see a flashing sign.

0 Kudos
stelios.2
1 Copper

RE: brand new dell inspiron 3543 freezes

After 5 hours, the pre boot diagnostics are finished with no error found. Every check passed.

What is the problem?

0 Kudos
stelios.2
1 Copper

RE: brand new dell inspiron 3543 freezes

GIVE ME AN ANSWER PLEASE

0 Kudos

RE: brand new dell inspiron 3543 freezes

Hi stelios.2,

Sorry for the delayed response. Since I was out of office I was unable to respond to your post. Please try the steps mentioned in this link http://dell.to/1fdHqkd and let us know if it helps. 




Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

0 Kudos
stelios.2
1 Copper

RE: brand new dell inspiron 3543 freezes

I tried everything. Only when i am in safe mode i have no crashes. After the clean boot, it let me run diagnostics and it found bluescreen error but it cannot be fixed with troubleshooter. Please reply.

0 Kudos
stelios.2
1 Copper

RE: brand new dell inspiron 3543 freezes

If you need one week to give me a reply, we will not make any progress.

0 Kudos