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dell database online

Just bought a one-year subscription to Dell Database Online.... downloaded it but when it tried to install it says "Older version cannot be removed"

I believe my laptop came with a free version of this software installed.  Now I can't get it to install the paid version.  Did I just waste my money?

 Dell Inspiron  Windows 7 Home Premium

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3 Replies
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Re: dell database online

Hi propwasher,

You may uninstall the previous trial version and then try to install the latest version for ‘Dell Data Safe Online’. Please follow the steps below:

  • Click Windows ‘Start’ button.
  • Click ‘Control Panel’.
  • Click ‘Uninstall a Program’.
  • Look for Dell Data Safe Online.
  • Right click it and click Uninstall.

Now try to install the latest version downloaded for Dell Data Safe Online.

Keep me posted with the results. I will be glad to assist further.

Thanks & Regards
Amogh G
#iworkfordell

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Re: dell database online

tried to uninstall - this is what popped up:

The feature you  are trying to use is on a network resource that is unavailable

Click OK to try again, or enter an alternate path to a folder containing the installation package 'nobu.msi' in the box below.

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Re: dell database online

Hi propwasher,

You may try uninstalling the older version of ‘Dell Datasafe Online’ using a third party uninstaller like Revo Uninstaller. Please refer to the link: http://bit.ly/16Omp.

Hope this helps. Please feel free to reply for any further assistance.

Thanks & Regards
Amogh G
#iworkfordell

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