Dell Precision M6400, upgraded. USB / Webcam Problem
Recently Purchased a used M6400, and I have loaded it up with optional extras. x9300 quad, 1mg video card fx3800, 16gb ram, SSD primary drive and a HGST (now WD owned) 500GB 6.0 transfer rate hard drive, backlit keyboard, an a internal Webcam.
Started with an empty SSD drive installed windows 7 ultimate, completed all up grades from windows.
Next I moved to load dell drivers, installed all required and than some.
Now, I am have a problem with something in the USB drivers. In windows, devise manager shows no problems at all. But in running Dell Diagnostics I keep getting this error message. What Does This Mean?
I've added all the drivers even looked for more, still the error comes up. It was suggested to remove all of the USB Root in Device Manager from the bottom up and still I have the same problem.
OK, I believe I have tracked this down to the webcam, the dell webcam diagnostics work fine. Yet the problem is still there.... Yes Windows shows the unit is there under imaging products, but Dell does not see it when I run current configurations. I am really at my whit's end.
I am now attempting to find a copy of Dell webcam program for win7 64bit, I can not find it in the drivers. Also is the mic driver included in this, because I have not found any yet.
Any Real Techies Out there
A Big thank you in advance.
OK, not the Webcam... searched on Google, up comes problems form many on the broadcom USH problem, I will repost with this info...
I’d suggest that you follow the steps mentioned below and then run the online hardware diagnostics for your system.
Please follow the steps below to run the diagnostics for the Sound card.
Thank You very much for your reply. I did exactly as you stated, after running the full diagnostic, the error was exactly the same as before.... Now, running only the USB check I received a different answer.
Tested and Needs Attention: (2)
USB Ports: USB Port Test
USB Port Test
Error Alert Icon Canceled
USB Composite: 5880
USB Status Test
Error Alert Icon Cannot Run
The device might be misconfigured or the driver support might not be present.
Thank you for any possibly suggestion to make repairs.
Please send me a private message with the computer's service tag and the following details and I will check what can be done. To send a private message, click on my name and select start conversation.
Please reply with the details.