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hdpartman

35 Posts

56076

April 26th, 2013 10:00

dell diagnostic's find a USB error, that I can not fix. Believe it is from the webcam.

Dell Precision M6400, upgraded. USB / Webcam Problem

 

Recently Purchased a used M6400, and I have loaded it up with optional extras. x9300 quad, 1mg video card fx3800, 16gb ram, SSD primary drive and a HGST (now WD owned) 500GB 6.0 transfer rate hard drive, backlit keyboard, an a internal Webcam.

Started with an empty SSD drive installed windows 7 ultimate, completed all up grades from windows.

Next I moved to load dell drivers, installed all required and than some.

Now, I am have a problem with something in the USB drivers. In windows, devise manager shows no problems at all. But in running Dell Diagnostics I keep getting this error message. What Does This Mean?

USB Composite: 5880
USB Status Test  
Error Alert Icon Cannot Run

 

 

 

I've added all the drivers even looked for more, still the error comes up. It was suggested to remove all of the USB Root in Device Manager from the bottom up and still I have the same problem.

OK, I believe I have tracked this down to the webcam, the dell webcam diagnostics work fine. Yet the problem is still there.... Yes Windows shows the unit is there under imaging products, but Dell does not see it when I run current configurations. I am really at my whit's end.

I am now attempting to find a copy of Dell webcam program for win7 64bit, I can not find it in the drivers. Also is the mic driver included in this, because I have not found any yet.

Any Real Techies Out there

 

A Big thank you in advance.

hdpartman

"

Tested and Needs Attention: (1)

 
USB Composite: 5880
USB Status Test  
Error Alert Icon Cannot Run
Recommended Alert
The device might be misconfigured or the driver support might not be present.
Recommended Alert
•  Search "Help and Support Center"

hdpartman

35 Posts

April 27th, 2013 09:00

OK, not the Webcam... searched on Google, up comes problems form many on the broadcom USH problem, I will repost with this info...

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

April 27th, 2013 10:00

Hi hdpartman,

I’d suggest that you follow the steps mentioned below and then run the online hardware diagnostics for your system.

  1. Switch off the computer.
  2. Disconnect the AC adapter from the system.
  3. Remove the battery from the computer.
  4. Press and hold down the power button for 15 seconds.
  5. Then connect back all the peripherals and check if you are able to turn on the system.

Please follow the steps below to run the diagnostics for the Sound card.

  1. Open the link http://dell.to/10sFz2m
  2. Select ‘Full’ under ‘Choose a Diagnostic Type’.
  3. Click on ‘Run Diagnostics’ button.
  4. Let me know the results.
  5. Also, Select ‘Component’ under ‘Choose a Diagnostic Type’.
  6. Select ‘USB’ under ‘Make a selection’.
  7. Click on ‘Run Diagnostics’ button.
  8. Let me know the results.

hdpartman

35 Posts

April 27th, 2013 11:00

Thank You very much for your reply. I did exactly as you stated, after running the full diagnostic, the error was exactly the same as before.... Now, running only the USB check I received a different answer.

Tested and Needs Attention: (2)

USB Ports: USB Port Test

USB Port Test  

Error Alert Icon Canceled

USB Composite: 5880

USB Status Test  

Error Alert Icon Cannot Run

Recommended Alert

The device might be misconfigured or the driver support might not be present.

Recommended Alert

Thank you for any possibly suggestion to make repairs.

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

April 29th, 2013 10:00

Hi hdpartman,

Have you checked all USB ports on the system with a pen drive or USB mouse?

hdpartman

35 Posts

May 1st, 2013 16:00

Yes I have, all 4 respond.... What else would I see. Used a microsoft wireless mouse.

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

May 3rd, 2013 22:00

Hi hdpartman,
Please send me a private message with the computer's service tag and the following details and I will check what can be done. To send a private message, click on my name and select start conversation.
  1.  First Name
  2. Last name
  3. Email Address:
  4. Shipping address:
  5. Primary phone
  6. Alternate phone number
  7. Better time to reach you

Please reply with the details.

russ.witt

1 Message

May 20th, 2013 22:00

I have the same problem with an E6500.  How do I send you a private email?

 

rw

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