dell i7 faulty screen (jumping)


Dell i7 3632QM, 2.20GHz, 64 bit

Faulty screen , the screen is jumping . Please find the link below to look at the problem. 


It started around 3 days ago for no reason. 

I tried most of the things written in this forum to solve but not fixed yet. It starts right from the press of power button. 

I tried changing resolution, power options, driver updates for graphic card, changed refresh rate settings, graphics properties but none worked. I have dual operating system , it is present in both the OS. 

Surprisingly this problem is not experienced on the external screen when connected , but still exists on laptop screen. 

Sorry for poor quality video, as when i video capture the screen , the recorded video has no jumping problem (strange), so had to record on mobile phone. 

This is creating a terrible eye pain, any solutions for this would be of very great help. 

Thank you

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RE: dell i7 faulty screen (jumping)


What is the exact system model? What is the current OS version installed on the system? Is the issue persistent or does it happen at random intervals? Does this happen with or without the adapter connected?

Check if the issue persists in BIOS - restart the system and press f2 key on startup to enter BIOS.

Check if the issue persists during the LCD self test - Run the LCD bist - Turn off the system and press and hold the "D" key + power button to turn on the system and it should run the LCD built in self test - see this link for more info - http://dell.to/1SkXNrG

Check if the issue is seen in diagnostics - Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.These are onboard diagnostics and they might possible pick some error if the hardware is not functional.

If the system is under warranty, Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name, Phone#, Address and Email). If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ

Let us know if you have any other queries.

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