halevyj
1 Copper

dell inspiron 13 7368 | screen issues when returning from sleep mode

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hi everyone,

my laptop screen goes gray (see picture below) every time the computer returns from sleep mode. the issue is resolved only after restarting the computer.

graphics drivers are up to date, any ideas how to solve the issue?

thanks Smiley Happy

1 Solution

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LSUFAN51
4 Ruthenium

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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I'd suggest updating the system setup(BIOS). Please watch Dell video to safety install latest BIOS version in the link below:

How to Update BIOS (Official Dell Tech Support) - YouTube

8 Replies
LSUFAN51
4 Ruthenium

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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I'd suggest updating the system setup(BIOS). Please watch Dell video to safety install latest BIOS version in the link below:

How to Update BIOS (Official Dell Tech Support) - YouTube

LSUFAN51
4 Ruthenium

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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I'm assuming the screen is fix now.....

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Haunters
1 Copper

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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I have begin showing the same problem with the same pattern as soon as I installed the latest graphic drivers. I believe I am up to date on the BIOS. If there are no more updates, I may rollback the graphics driver and see if that fixes it.

LSUFAN51
4 Ruthenium

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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" I believe I am up to date on the BIOS "

You could check the BIOS version on the system by typing msinfo32 onto search box, and then stroll down to BIOS Version / Date.  You'll see if the system has the latest BIOS version: 1.14.0 ,1.14.0

Haunters
1 Copper

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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Both my BIOS and my HD had firmware updates. Installing those fixed the problem for me.

halevyj
1 Copper

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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yes, it is. thank you very much!

LSUFAN51
4 Ruthenium

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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Halevvi and Haunters

Glad to know the screens are fix now. Thanks for the update 

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Twgeary
1 Copper

RE: dell inspiron 13 7368 | screen issues when returning from sleep mode

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I have the same issue, I will let you know if the bios fixes the issue.

Thanks,

Tim

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