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dell inspiron 3542 keyboard and mouse problem

I am having a serious problem on my dell inspiron 3542. whenever i click refresh on the desktop it refreshes but the top left icon gets clicked always. and when i hover the mouse cursor over the icons it immediately gives the information about it even though when normal it takes some time to give information. Also, whenever i type number 8 from the numpad the mouse cursor shifts automatically to extreme left of that sentence or word. also when i scroll from top to bottom, it won't let me scroll down.

I even reset the laptop but i kept the personal files and installed windows again. But it didn't solve the problem.

Please help me fast. I am experiencing this problem from the past 4 days. I am running Windows 10 Pro build 1703 64bit with all latest updates and 4GB ram core i5 4210u.

I am using the Synaptics touchpad with the latest drivers.

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3 Replies
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Moderator

RE: dell inspiron 3542 keyboard and mouse problem

audichinmay2001,

Your computer needs Windows 10 touchpad drivers as well as all other Windows 10 drivers for the computer. Unfortunately, Dell does not have Windows 1o drivers available for the computer. Without the correct drivers the hardware in your computer may not work correctly.

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RE: dell inspiron 3542 keyboard and mouse problem

But DELL has tested this laptop running of Windows 10 on it. But when I go to drivers and downloads section, I don't see Windows 10 drivers. Also, in June 2017, when I visited the drivers page, it was saying that they have Windows 10 64- bit drivers available for this laptop.

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8 Xenon

RE: dell inspiron 3542 keyboard and mouse problem

This system supports up to Windows 8.1 from Dell - that doesn't mean it won't run 10, but it does mean you will need to get the drivers from ALPS or Synaptics -- whichever touchpad you have.

www.dell.com/.../inspiron-15-3542-laptop

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