i have got my new inspiron -Inspiron 5000 15 5567 i7 דגם N5567-7335
i have the laptop 4 days
when it is plug to AC every thing ok - work gr8
When i unplug it from AC it shut down and do not work
in bottom line it show i have full battery
i use windows 10 home that is update till last updates of windows
how can i fix it or do i have to take it to service?
the new laptop is gr8 but whout the option to use it just with battery it is not laptop !!!!!
i need solution for it so i can enjoy it
for now it is like desktop
MUST GET SOLUTION !!!!!!!!!!
Check status of AC adapter and battery in the BIOS setup.
1. Power off computer.[ make sure AC adapter is connected to computer].
2. Power on computer, quickly start tapping F2 key continuously. You should be in the BIOS now.
Under the main tab, look for the option that says "AC adapter type". If the AC adapter type says Unknown or None then it's most likely a problem with the adapter. Note: You can wiggle adapter while checking it in the BIOS.
Under Advanced tab, look for Battery Health, it should say "Battery Is Performing Normally". If it says any other message then it's a problem with the battery and most likely needs to replace with a new battery.
According to the image, it appears the battery is good. Just to make sure the system didn't disable the battery, I like to suggest you check 'desktop mode' in Battery Meter or Windows Mobility Center to make sure it's disable. Please right click the battery icon on taskbar, and then click desktop mode, see image below.