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yoqva
1 Nickel

dell inspiron 5567 un plug AC computer shut down

hi

i have got my new inspiron -Inspiron 5000 15 5567 i7 דגם N5567-7335  
i have the laptop 4 days

when it is plug to AC  every thing ok - work gr8

When i unplug it from AC  it shut down and do not work

in bottom line it show i have full battery

i use windows 10 home that is update till last updates of windows

how can i fix it or do i have to take it to service?

the new laptop is gr8 but whout the option to use it just with battery it is not laptop !!!!!

i need solution for it so i can enjoy it

for now it is like desktop

MUST GET SOLUTION !!!!!!!!!!

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22 Replies
LSUFAN51
5 Rhenium

RE: dell inspiron 5567 un plug AC computer shut down

At the front of computer, does LED light show white or amber?

Inspiron 15-5567 Specifications

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LSUFAN51
5 Rhenium

RE: dell inspiron 5567 un plug AC computer shut down

Also,

Check status of AC adapter and battery in the BIOS setup.

1. Power off computer.[ make sure AC adapter is connected to computer].

2. Power on computer, quickly start tapping F2 key continuously. You should be in the BIOS now.

Under the main tab, look for the option that says "AC adapter type". If the AC adapter type says Unknown or None then it's most likely a problem with the adapter. Note: You can wiggle adapter while checking it in the BIOS.

Under Advanced tab, look for Battery Health, it should say "Battery Is Performing Normally". If it says any other message then it's a problem with the battery and most likely needs to replace with a new battery.

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yoqva
1 Nickel

RE: dell inspiron 5567 un plug AC computer shut down

this what i found in bios - did not find any thing else - be happy for suggestions up to this

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yoqva
1 Nickel

RE: dell inspiron 5567 un plug AC computer shut down

i did nor find as it written ac adapter type

and  Battery Health in bios

just this

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LSUFAN51
5 Rhenium

RE: dell inspiron 5567 un plug AC computer shut down

According to the image, it appears the battery is good. Just to make sure the system didn't disable the battery, I like to suggest you check 'desktop mode' in Battery Meter or Windows Mobility Center to make sure it's disable. Please right click the battery icon on taskbar, and then click desktop mode, see image below.

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LSUFAN51
5 Rhenium

RE: dell inspiron 5567 un plug AC computer shut down

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LSUFAN51
5 Rhenium

RE: dell inspiron 5567 un plug AC computer shut down

Or.....

Right click the windows icon at left bottom of taskbar:

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LSUFAN51
5 Rhenium

RE: dell inspiron 5567 un plug AC computer shut down

I have a few more suggestions:

Please type Troubleshooting Control Panel onto search box, click "View All ', and then "Power", see image below. Please run other tools as mark.

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LSUFAN51
5 Rhenium

RE: dell inspiron 5567 un plug AC computer shut down

Uninstall and reinstall ACPI - Compliant Control Method Battery. Please follow steps below:

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