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bibinsga25
1 Copper

dell xps 9560 keyboard some keys need to be pressed twice

Hi,

 I recently purchased dell xps 9560 two days back and found some weird behaviour with keyboard. At first the @ and # key was not working. Since my microsoft account password was having one of these characters, I had to reset the password before setup itself. But after the restart, it started working. The @ key problem surfaced once again, but immediately restarted and it started working.But now I'm having problems with ` and " characters. As Im typing this, on the first press both characters didnt appear,but on second press I got 2 of them, i went back and removed one of them. Is this a hardware or driver issue? Kindly refer me to the latest keyboard drivers

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1 Reply
9 Rhodium

RE: dell xps 9560 keyboard some keys need to be pressed twice

It's a keyboard problem - if still inside the first 30 days from the invoice date, ask Dell to exchange the system for a working one.

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