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mcaleaa
Copper

e6410 laptop with e1909 external monitor resolution stuck at 640x480

Hello

I have a new Windows 7 (32-bit) Dell Latitude E6410 laptop, and a new Dell E1909WDD Flat Panel Monitor.

The only way to connect to the monitor is via an integrated DisplayPort cable. http://en.wikipedia.org/wiki/DisplayPort

There is no VGA or other alternative. The monitor supports DisplayPort only.

The problem is that the monitor will not allow any other resolution than 640x480.

In Windows 7 Control Panel | Display | Screen Resolution, I can detect the E1909WDD as display #2, but the resolution drop-down is stuck at 640 x 480 - the resolution drop-down control is disabled.

In Control Panel | Devices and Printers, the monitor is showing as "Generic Non-PnP Monitor". In the monitor's hardware properties | Driver Details it shows:

Driver Provider: Microsoft

Driver Date: 21/06/2006

Driver Version: 6.1.7600.16385

The CD which came in the box contains driver files as follows.

D:\driver\Win7

 Volume in drive D is Dell E1909WDD
 Volume Serial Number is 2C1F-9E5E

 Directory of D:\driver\Win7

26/08/2009  07:37    <DIR>          .
26/08/2009  07:37    <DIR>          ..
19/05/2009  06:06             2,964 E1909WDD.icm
19/05/2009  06:05             1,558 E1909WDD.inf
27/05/2009  18:32             7,381 e1909wdd.cat
               3 File(s)         11,903 bytes
               2 Dir(s)               0 bytes free

When I try to update the drivers for the monitor, pointing at D:\driver\Win7, Windows 7 tells me the following:

The best driver for your device is already installed

Windows has determined the driver software for your device is up to date.

I'm grateful for any help you can provide.

Thanks

Michael

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6 Replies
kidcapri23
Nickel

Re: e6410 laptop with e1909 external monitor resolution stuck at 640x480

NM, sorry misread it.

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Re: e6410 laptop with e1909 external monitor resolution stuck at 640x480

Hello

I have the same problem, I have a Dell E1909WDD Flat Panel Monitor and I can' t configure it properly. 800x600 is the best I obtein.

I use an ATI radeon HD5450 graphic card. I tried with Windows 7 pro (64-bit), ubuntu 10.04, 10.10, and 11.04 alpha3, and is the same problem in those plataforms. I tried with and without ATI drivers and I can do it work.

The Microsoft page: http://www.microsoft.com/windows/compatibility/Windows-7/en-us/Details.aspx?type=Hardware&p=Dell%20E1909WDD%2019%22%20Widescreen%20Flat%20Panel%20Monitor&v=Dell&uid=%20&pf=1&pi=8&c=Displays&sc=Other%20Displays&os=64-bit&vd=all  said that this monitor work automatically without extra software, but I think it doesn't.

There is any way to install the driver? Windows 7 can handle it? Now I have and unusable monitor.

Please, any help?

Thanks

Mario

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GKFricke
Copper

Re: e6410 laptop with e1909 external monitor resolution stuck at 640x480

Similar problem here...

Dell Precision T5500, nVidia FX580 512MB, and E1909WDD on Disport (Display Port).

Won't let me choose anything other than 640x480.  Can't specify "Custom Resolution" in nVidia Control Panel either.

I've tried many, many combinations of drivers (from nVidia, Microsoft, and Dell) for both monitor and video card.

Help!!

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jpannell101
Copper

Re: e6410 laptop with e1909 external monitor resolution stuck at 640x480

I have the same problem and to be honest im moments away from throwing the monitor across the room.. what a waste of money and time and so annoying.. i really dont have time to look on these sites and sod on when a monitor should just work !!! Dell im so not impressed.. !! hope one of your tech bods read this ...

Dell have a driver for this monitor at http://support.euro.dell.com/support/downloads/download.aspx?releaseid=R222013&formatcnt=1&libid=0&f... 

Problem is the setup.exe appears to be missing from the file which is downloaded.

The instalation instructions read

Hard Drive Installation (via WinZip) with Setup.exe File for DELL_E1909WDD-MONITOR_A00-00_R222013.exe

Download

1.Click Download Now, to download the file.
2.When the File Download window appears, click Save (Windows XP
users will click Save) this program to disk and click OK. The Save In:
window appears.
3.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
4.If the Download Complete window appears, click Close. The file
icon appears on your desktop.

Install

1.Double-click the new icon on the desktop labeled DELL_E1909WDD-MONITOR_A00-00_R222013.exe.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\R222013. Write down this path so the executable (I.e.
Setup.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, close it.
6.Click the Start button and then click Run.
7.Type C:\DELL\DRIVERS\R222013 in the Open textbox and then click OK.
8.Follow the on-screen installation instructions.

However there is no setup.exe which is extracted to the folder.

The only files in the folder are :

e1909wdd.cat

E1909WDD.icm

E1909WDD.inf

Version.txt

Smiley Sad .... seriously not impressed ...

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Neikius
Copper

Re: e6410 laptop with e1909 external monitor resolution stuck at 640x480

Interesting, 2 years have passed, this is still the same.

A monitor with broken EDID info and useless "driver" that cannot be installed. Windows will complain it is not compatible and that is all.

Anyone  here solved this?

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goldenjazz
Copper

RE: e6410 laptop with e1909 external monitor resolution stuck at 640x480

I have the same problem and I´m thinking that the problem is the monitor or displayport cable with this model: E1909WDDc

any solution?