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seprienna802
1 Copper

erratic movement(when cursor is disabled)

hello all,

I need some advice regarding my laptop Inspiron 15R 5520. Erratic movement appears after few minutes of reboot.
I read some of the suggestions from the community posts regarding virus, so I have done the following tests:

1- run window defender (passed)

2- system assist diagnostic test (passed)

3- disabled touchpad and disconnected USB mouse - problem still presists

4- Reinstalled and reformatted operating system. - problem still presists

5- window is up-to-date

Attached video is how the erratic moves (no.3 is disable).Please kindly assist me in solving this issue.
Your assistance is greatly appreciated. Thanks in advance

Thanks and kind regards,

Seprienna[View:/cfs-file/__key/communityserver-discussions-components-files/3518/IMG_5F00_6949.MOV:550:0]

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