Hi, please let us know from where was the Operating System image downloaded. Was it downloaded to a flash drive? How are you trying to install the OS to the system?
1. It was downloaded from the Dell website
2. It was downloaded to my laptop hard drive and later copied to my flash drive
3. I'm installing from bootup as instructed on the Dell website.
Also, I tried the flash drive on another laptop and it works. But still doesn't work on mine
Thank you for the update. Please confirm if you’ve tried all the USB ports in the computer. We suggest you to set BIOS to defaults and then try to install the OS. We request you to share the service tag/express service tag, the name on the account and your email address through a private message. To send a private message, click on my name and select ‘Send private message’.