finger print firmware update not working for Win 7 64bit

Hi, 

Please PM us the system tag# and also the drivers link which you were installing.

Regards

Hello,

The download link for the firmware is:  http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=TJ9CD

Best Regards,

The system tag# as well please.

Hello,

the service tag# is: <ADMIN NOTE: Service tag removed per privacy policy>

Regards,

Hi
Can you please send us the screenshot of system info page.
Also have you tried running as an admin, we definitely dont see any issues with the firmware as such

Hello,

please find the attached file concerning requested screenshot, also I will export the system info from supportassist software and send it in the next post.

Yes, I tried to run as admin but the same error occurred.

Regards,

[View:/cfs-file/__key/communityserver-discussions-components-files/3518/0028.System-Information.pdf:550:0]

Hello,

is there any update?

Regards

Hi,

apologies, Got the screenshot, give me a days time, will keep you posted.

Hi
Please reply to our request in last post.
Awaiting

Hi Adham Asmar,

When did the issue start? Are there any bluescreens / system crashes? Could you restore the system to an earlier point where it was working fine - http://dell.to/1KcEs6D

Was the palmrest replaced anytime in the recent past?

Update the BIOS from support.dell.com - http://dell.to/1kGWIcI - enter the service tag and select drivers and downloads and run the BIOS update.

Restart the system and keep tapping on f12 key and select diagnostics. Run the test and make a note of any errors that you might possibly encounter and reply with the error details.

Restart and try installing the drivers in compatibility mode if required.

Try the built in admin and check - http://bit.ly/1Bgok2R

Install the Dell Data Protection Application

http://dell.to/1LddLmd

http://dell.to/1pUt8ZK

Keep us updated.

Dear Rishi,

the issue start after I start the DOSUPDAT.BAT file to update the firmware, there is no bluescreens/ system crashes, I tried to restore the system on earlier point but the same error displayed.

no I didn't replace it, it was work properly before installing windows 64bit.

I have installed the latest version of bios.

I did the diagnostic test, it is pass without error.

I tried to install using compatibility mode, but the same error occurred.

I have enabled the built in admin, and installing the DDPA without luck.

please make sure that the sleep.exe and ushdiag.exe in the DOS folder in the firmware files is compatible with windows 64bit.

Regards,

Adham Asmar

A Gentle Reminder

Hi

We are in touch with our R&D team to look into this. Once we have an update will keep you posted. 

Hi Adham,

Apologies for delay in response.

Read this link - http://bit.ly/1SfxfJp

Uninstall DDP -> restart the system and reinstall the DPP -

http://dell.to/1M8HY7Q 

http://dell.to/1Rl0Pwp

Keep us updated.