RE: finger print firmware update not working for Win 7 64bit

Hi,

apologies, Got the screenshot, give me a days time, will keep you posted.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
Moderator
Moderator

RE: finger print firmware update not working for Win 7 64bit

Hi Adham Asmar,

When did the issue start? Are there any bluescreens / system crashes? Could you restore the system to an earlier point where it was working fine - http://dell.to/1KcEs6D

Was the palmrest replaced anytime in the recent past?

Update the BIOS from support.dell.com - http://dell.to/1kGWIcI - enter the service tag and select drivers and downloads and run the BIOS update.

Restart the system and keep tapping on f12 key and select diagnostics. Run the test and make a note of any errors that you might possibly encounter and reply with the error details.

Restart and try installing the drivers in compatibility mode if required.

Try the built in admin and check - http://bit.ly/1Bgok2R

Install the Dell Data Protection Application

http://dell.to/1LddLmd

http://dell.to/1pUt8ZK

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
Highlighted
Adham Asmar
1 Nickel

RE: finger print firmware update not working for Win 7 64bit

Dear Rishi,

the issue start after I start the DOSUPDAT.BAT file to update the firmware, there is no bluescreens/ system crashes, I tried to restore the system on earlier point but the same error displayed.

no I didn't replace it, it was work properly before installing windows 64bit.

I have installed the latest version of bios.

I did the diagnostic test, it is pass without error.

I tried to install using compatibility mode, but the same error occurred.

I have enabled the built in admin, and installing the DDPA without luck.

please make sure that the sleep.exe and ushdiag.exe in the DOS folder in the firmware files is compatible with windows 64bit.

Regards,

Adham Asmar

0 Kudos
Adham Asmar
1 Nickel

RE: finger print firmware update not working for Win 7 64bit

0 Kudos

RE: finger print firmware update not working for Win 7 64bit

Hi

We are in touch with our R&D team to look into this. Once we have an update will keep you posted. 

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

Moderator
Moderator

RE: finger print firmware update not working for Win 7 64bit

Hi Adham,

Apologies for delay in response.

Read this link - http://bit.ly/1SfxfJp

Uninstall DDP -> restart the system and reinstall the DPP -

http://dell.to/1M8HY7Q 

http://dell.to/1Rl0Pwp

Keep us updated.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos
Adham Asmar
1 Nickel

RE: finger print firmware update not working for Win 7 64bit

Hello,

Yes, it is work successfully.

I have uninstalled DAP Version 2.3.00003.072,A09 then restart and install Version 2.2.3.9,A06.

Thanks

Adham Asmar

0 Kudos