help on reinstal of o/s after new hard drive

Hi, could I just ask will the Drivers & Utility Disk that came with the laptop be in the "correct order", as described in Step 5?  Sorry if this sounds silly, but I have never done this before.

Thanks very much, well try my hand at this, if I need any further assistance, I will come back, but in the meantime, your help has been much appreciated.

Hi, I am coming back to you again for further help.   I think I may  not have  been too clear  in my original post, I said I had a new hard drive fitted by dell, and the computer was returned working, but no operating system had been installed, and I wanted assistance with the drivers.  What I didnt know was that the drivers would be installed back on when I did the System Recvery Media, and Factory Image Restore.

I did a backup of what was actually on the computer when it was returned from Dell onto a usb using Dell Datasafe Backup 2, and then I used my System Recovery Media (which I took when I first set up the computer in 2011.) to restore my hard drive to the operating state it was in when I purchasedthe computer.   This went well, I got Windows 7 home edition on the screen after following the prompts, i.e. language, etc and set up first time user, i.e.. name of computer, password etc, and then it came on the screen that Windows wanted to install updates, and it involved restarting the computer.    I pressed the update button, and the computer restarted, and when it came back on this message was there:

"Windows Boot Manager"

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:-

1. Insert your windows installation disc and restart your computer

2. choose your language settings and then click"next"

3. click "repair your computer".

If do not have this disc, contact your system adminstrator or computer manufacturer for assistance.

Status:  Oxc000000e

info: The boot selection failed because a required device is inaccessible.

I was not given an installation disc when I purchased the computer, and the only thing I have is the System Recovery Media I took when I first set up my computer just over a year ago.      As the operating system is on this USB, why cant I get past the "Windows Boot Manager".   I have pressed F8 - and it comes back to the same thing.  I cant get to the Advanced Boot where it gives the option to "repair my computer"     I have tried F12 and changed the boot from the Hard Drive to the USB - still get the same "boot Manager screen".  I have also tried F2, F9, F10, F11 and I cant get past this screen.

Can anyone help me with this please as the computer has been out of action for over 2 weeks, and It is driving me mad. What have I done wrong?   What I dont understand is why Windows 7 Home Edition has obviously loaded, and there are 3 partitions, all healthy, according to the Device Manager,  but once the computer is turned off and back on again, it shows the "Windows Boot Manager" and the above error code.

Please help as I am tearing my hair out with this.

i am having exactly the same problem, it seems the recovery disk that is created by the machine is useless. i been on it for 2 weeks now and i just ordered a new copy of windows

the recovery dvds i created will install fine, they will format the particians and install windows and it will start up great the first time, but when i shut down and try to restart i get that came error, none of the diagnostoics disks i got from dell work in this case and everyone wants to charge more than the cost of the new windows 7 disk would cost. i should get it ina  few days and if it works i will log back on and let you know...

also i would be willing to create an image and transfer it to you so you can do the same is you wish.

this is just their way of separating us from our money, they probably do this on purpose......

Hi Eavilla3600

Thank you very much for your reply.  I am sorry to hear you have had the same problem as me - I totally sympathise,  It is so frustrating trying to fix this problem.  I, thankfully have got mine fixed now -  What I did was:   Following using the system media restore I took, this did not work, and having tried to get it back to the factory settings, I just got the error screen telling me to put my disk in.  I tried and tried like yourself to get it going, and in the end I rang Dell.   Fortunately my computer had "7" days left on the warranty.   Having explained the problem to Dell, they said I needed to use the original operating system disk - which I did not have, so after a bit of persuasion, they agreed to send one out to me free of charge. ( I should have received it when I bought the computer,).   I put the disk in, and the error screen came up. I pressed  "r", to repair my computer, and it took a while, but it went through everything, and then Windows 7 came on the screen.  It wanted to update, and this is where it all went wrong the last time, but this time, it went through all the updates, and came back on.   IT HAS WORKED EVER SINCE - must be since just after Easter.   

With doing the Factory Image Restore, all the drivers were already loaded, so I did not need to reinstall them, but I had to put on all the extras I had on, i.e. windows live mail, printers etc.   

I really appreciate your offer of creating an image and transferring it to me, but as I have the disk, and the original factory restore settings, I should be ok, but I agree that it is their way of seperating us from our money.   

Hope you have got yours up and running now and dont have any more problems with it.  

It is nice to know there are some kind people out there who are willing to help.    If anyone else needs some advice re this problem, let me know, and I will try and help if I can.