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fx_smsm
1 Copper

i have a compatibility problem with graphic card driver

i have xps 15z device and i got some problems with it

when i install win 8.1 and try to install the video driver intel hd 300 a message that i dont got the minimum requierment appears

and after i restart my lap i find the driver installed but when i plugged out the charger and work with batteries the screen flash and turned to black and white and back to normal and so on

so i dont know if the problem is from my graphic card or the driver or win 8.1 pro incompatibility

can u tell me what should i do please

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2 Replies
kirkd
4 Ruthenium

RE: i have a compatibility problem with graphic card driver

Which CPU chip does it have; i3, i5 or i7? Is there also an Nvidia graphics chip? Check in the Device Manager to find this out.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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RE: i have a compatibility problem with graphic card driver

Hi,

Thank you for writing to the Dell Community Forum.

Please uninstall the video driver from the system, then download the video driver including the discrete video driver if ordered with the system.

Intel HD Graphics 3000 Driver

nVIDIA GeForce GT 525M/GT540M Graphics Driver

Check the system in the bios without the ac adapter, see if it does the same.

Do reply to this community thread so that if there are any more queries we will be glad to assist you.

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