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ferdi015
1 Copper

igfxHK module stopped responding after logging in (E5570 & E7270)

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This week i've setup our SCCM 2012 R2 SP1 CU3 environment so that the driver packages for the latitude E5570 (A04) and E7270 (A01) are added. Both laptops are going through our task sequences without problems. However, the first time I log in the system I get the error:

igfxHK module stopped responding.

We use Windows 7 x64 (patchlevel sept '14 unfortanatly). How can I stop this from happening with manual actions. We would like to setup our workstations completely with SCCM. Looks like a driver issue has occured.

Both laptops use  the Intel HD Graphics Driver v20.19.15.4326 (Dell version A00)

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ferdi015
1 Copper

RE: igfxHK module stopped responding after logging in (E5570 & E7270)

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Problem is solved by using the Display driver from the A01 package from the E5570. This driver also works for the E7270.

Remove the Intel Display Audio driver and Intel Graphics driver from A04 and insert the A01 driver.

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