imaging device missing--dell studio 1558i

Hi Jrcedu, 

If it’s a recent issue, I would recommend you to do systems restore and take the system to a prior date when it was working fine. To perform System Restore click on the link below: 

http://dell.to/1aJpM0J 

You can refer the Dell Article 635077 on http://dell.to/XULgT1

Note- Any application recently installed on the computer would be erased. However, the files and folder would be safe.

If you have reinstalled windows recently and are unable to see “Dell Webcam Central” software, you can download the latest version of Dell Webcam Software for your Dell computer. You may perform the following steps:

1. Click the URL mentioned which will take you to Dell Support Website:

 http://dell.to/XULgT1

2. Click “My Account” in the upper right corner and sign in with your Dell My Account in the popup box
3. Under “My Software” section on the right side of the page, click "Download Factory Installed Software (My Dell Downloads)"
4. Click the checkbox that agrees to “Terms and Conditions” of My Dell Downloads website and click “Register System” at the bottom of the page
5. At “My Download Locker” page, click the registered system that corresponds with the computer on which you are downloading “Dell Webcam Central Software”
6. Under “Title” section, look for “Dell Webcam Central Software”. There may be more than one listing for this software title
7. Select the listing with the latest version number in “Version” column. Click the checkbox under” Download” column for this software, and at the bottom of the page click “Download now”
8. Follow the on-screen instructions to complete the installation
9. Once Dell Webcam Central Software is installed restart the computer

Please follow the link below which will give you step by step information about setting up your webcam: 

http://dell.to/114e2xn

You can refer the Dell Article 266612 on http://dell.to/XULgT1

Do keep me posted with the results. 

Thanks & Regards
Rathish C
#iworkfordell

I did the restore  and it did not work--- tried even the earliest  restore point available to no avail. Also downloaded and installed webcam software but it is still not working. Dell central says  "Please plug in supported device" and Imaging Devices is still missing from Device manager.

Is there a way to reinstall that device?

Thank you!

Hi Jrcedu,

Thanks for your response. You may try to reseat the webcam cable by following the instructions given in the service manual. I would suggest you to take professional help if you are not comfortable doing this of your own:

http://dell.to/139C3eH

If this does not help, you may perform factory restore by following the instructions in the link given below:

http://dell.to/YvuU3w

Note – Please ensure that you backup your data before performing the steps to restore the system as it leads to data loss and all application installed on the system would be lost as well.

Please keep me posted for further help.

Thanks & Regards
Rathish C
#iworkfordell

Hi Jrcedu,

As I have not heard from you regarding the issue. I hope the steps which I gave you proved helpful in fixing the problem. Please let me know the status or if you require any further help.

Please respond for further assistance.

Thanks & Regards
Rathish C
#iworkfordell