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infrared camera works, but is not enabled for recording

The Inspiron 13 5378 has two integrated webcams, the first is a hd 720p, the other is a Infrared Webcam. Both are working. But infrared only works on windows hello, and I can not record videos with it. The option to switch to infrared camera, is not enabled in the camera application. But when the Inspiron arrived from the store this option was possible.

I believed that this could have been caused by updating drivers, I use Auslogic Drivers Updater. But even excluding the driver, downloading and installing the driver of the official website, the option of recording using the infrared camera is not yet available.

How to solve?


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