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inspiron 13 wont boot up after ePSA Pre-boot system assessment

My brother reset his laptop recently and now when he tries to turn it on it goes to a color bar test... we clicked yes we could see the colors and now it's going to the ePSA assessment.... 

it goes through the assessment just fine and then tries to reboot... but instead starts the process all over with the color bars... 

What do we do?!

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