i formatted my computer due to unmountable disk error, and reinstalled win 10, now i dont have any audio,
i am at my wits end and can't access any info to help me, so some help is greatly needed thank you
finally i did an audio test from the epsa(pre assessment tests) and no sound,
Hello. Failure of the ePSA audio test means hardware failure -- probably just a coincidence about formatting. The ePSA tests do not have anything to do with Windows -- would work even with no operating system on the laptop.
after i removed the speakers and reinstalled to check shaky connection still no sound.
The fact that no audio through headphones either means there is more wrong than the speakers. If the audio chip were functioning correctly, should hear through headphones even if speakers were dead. If the laptop is still under warranty, contact tech support.
If not under warranty, you can still get audio through headphones or external speakers by getting an inexpensive usb audio jack. A usb jack has its own self-contained audio chip and does not use the one on the motherboard. The only drawback is that a usb jack cannot play through the laptop's internal speakers.