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dejibyte
1 Copper

inspiron 15 3542 no audio sound headphones and speakers, drivers ok. pls urgent

i had to format my hard disk after having an unmountable disk error, and reinstall win 10

after installation my sound stopped working 

specs win 10, i3, realtek sound

  • i installed realtek drivers, switched to generic and back still no sound even tho in playback devices it shows that sound is coming through
  • i did a epsa audio test from bios and recieved no sound 
  • i opened up the laptop to disconnect and reconnect the speakers but still no sound 
  • also my left speaker had stopped working before re installation, and the audio jack has a bit broken off exposing the metal stick(i dont know maybe this is a problem)

pls i'm at my wits end as ive searched for all information and they not working, i would appreciate any information i can get, thanks in advance for any help, its also hard to get help as i live in west africa, also i'm a student can't afford to change laptop over sound

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Jim Coates
6 Gallium

RE: inspiron 15 3542 no audio sound headphones and speakers, drivers ok. pls urgent

Hello. This question has been answered in the other two duplicate threads. Please don't start anymore duplicate threads.

This forum is very slow at times. When you post, it might take some time for it to show up.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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