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RE: inspiron-15 gaming-7567 M2 ssd question

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A couple of things I see.  No need to take off Secure Boot.  The system has to boot as UEFI to use the Bios drivers.  The fact you show you system set to Legacy Boot, throws an unknown into the test.

Try disabling the SATA controller.

Do not add a driver during the install.  That may actually defeat the purpose.  If the system cannot install to the M.2 drive using the built-in driver then the system is not PCIe compatible, assuming the 960 EVO is not part of the problem.

When you get back to the Install you can clean the drive in two ways, like you did or use Shift+F10 to open a command prompt and use the Diskpart clean command.

The resulting install and reboot should be normal, assuming this system is PCIe capable.  I am wondering if there is some international configuration involved or maybe only the NEW 15s are capable.  Other folks have tested, and as far as I know, failed...

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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RE: inspiron-15 gaming-7567 M2 ssd question

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After many different tests we gave up and ended up returning them. Clearly the new Inspiron 15 and the Samsung 960 line are not meant to play together.

We ended up buying Razer Blade's instead...they work perfectly with the Samsung 960 line!

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RE: inspiron-15 gaming-7567 M2 ssd question

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Hi pnmr560,

I agree with saltgrass, you need to make sure system have UEFI boot and not legacy boot. At the same time just to let you know my secure boot was enabled and on your screenshot for drivers I saw that on only checked m2 pcie but at my end i let all 3 to be checked as default I did not make any changes here.

Yes i do have facebook but sorry not an active facebookers  but i am located in malaysia if you are around here we can meet up whereby i can have a look at your settings

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RE: inspiron-15 gaming-7567 M2 ssd question

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So said but Dell Support Agent told me that there is a compatibility issue between Samsung 960 SSD line with Dell 7567 and there will be NO fix.

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RE: inspiron-15 gaming-7567 M2 ssd question

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So said but Dell Support Agent told me that there is a compatibility issue between Samsung 960 SSD line with Dell 7567 and there will be NO fix.

You stated in your post, the drive was recognized but you loaded the Samsung driver anyway... Did you try the install without installing that driver??????  I have NEVER loaded a special driver for a M.2 PCIe drive.

The Inspiron Gaming system is different from the other Inspirons since it does say it is PCIe NVMe compatible.  Maybe the Dell engineers are wrong and are unwilling to defend their reputations.  Those engineers in the testing lab could install one of their OEM PCIe drives just to see if one of them would work. If they can't get one of their OEM drives to work then their claims are incorrect.  If those drives work then the Samsung drives should work.  I think I have just removed their cover of using the Dell doesn't support the Samsung drive..

Dell labs, test the OEM drive or send me one of the units so I can test the Samsung drive.  I will even buy the drive......!!!!!!!  Your reputation and credibility are on the line.....!

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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RE: inspiron-15 gaming-7567 M2 ssd question

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Saltgrass

The Samsung 960 EVO drive is detected in BIOS:


I have tried as you suggested:

Change SATA Operation to AHCI,

 leave Secure Boot as Enabled

set Boot Sequence as UEFI:


Enable all Drives as Default:


and install Windows 10 WITHOUT loading additional driver.

 But the result is likely the same. This time it did not say "No bootable device found" but Windows still could not boot.

Press F2, set Secure Boot to Disabled, then F12:


This time another message:


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RE: inspiron-15 gaming-7567 M2 ssd question

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What I suggested was to disable SATA.  What your attachments show me is Secure Boot is off and you are doing a Legacy boot instead of the Windows Boot Manger....

If you boot the Install Media and the drive does not show at all then there is nothing you can do.  But you stated the drive showed in the Install process and you loaded the Samsung drivers anyway.

I really don't want to spend $1500 on a computer, I don't want, and another $350 for the Samsung drive.  But I am going to do that if you guys can't get this worked out.  The system says it is PCIe NVMe compatible.  It is (you know what) for the support folks to tell you it is Samsung's problem and no fix will be available.

Again, the Samsung drive works fine on my XPS 9365.  Dell needs to prove their advertising is accurate.  

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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RE: inspiron-15 gaming-7567 M2 ssd question

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With Windows Boot Manager the result is still the same:

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RE: inspiron-15 gaming-7567 M2 ssd question

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You should not have responded.  The situation is now between myself and Dell.  Their credibility is on the line.

Your install was contaminated and I cannot know for sure where you are.... sorry, but I warned you not to use the Samsung drivers until after Windows was installed.

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XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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RE: inspiron-15 gaming-7567 M2 ssd question

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I looked up the specs sheets between the 960 Evo/Pro and the 950 Pro so I found some difference on the Controller and Interface NVMe version

950 Pro

Interface: PCIe Gen 3.0 x4 (NVMe 1.1)

Controller: Samsung UBX

960 Evo/Pro

Interface: PCIe Gen 3.0 x4 (NVMe 1.2)

Controller: Samsung Polaris

I don't know if this info about the ssd will help or not

has anyone tried different NVMe ssd Brands to see if it's having the same issue or is it only the 960 Evo/Pro?

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