Unsolved
This post is more than 5 years old
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5496
inspiron 1525 keeps shutting off
when I play online games or online movies it sounds like something running in the background. My puter just shuts off in the middle. What can it be? Thanks
Unsolved
This post is more than 5 years old
2 Posts
0
5496
when I play online games or online movies it sounds like something running in the background. My puter just shuts off in the middle. What can it be? Thanks
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DELL-Kevin Ha
3 Apprentice
3 Apprentice
•
185 Posts
0
March 19th, 2013 03:00
Good Morning
Thank you for contacting the community
If you can answer the following questions, we will have a better idea of what exactly the issue might be:
1. Is it only movies and games you are using when the system closes down.
2. Does it reboot or close down completely.
3. Press (FN + Power on) and run the diagnostics.
4. If required, would you be happy to open up the system and remove and replace parts if required.
Regards
Kevin
DELL-Appu S
3.1K Posts
0
March 19th, 2013 03:00
Hi Nadine vermilya,
Please check if the system is overheating. I would recommend you to clean the air vents of the fans and update the system BIOS of the computer
Below are the steps to clean the air vents of the fan:
Note: When using compressed air can, use the can according to the directions on the side of the can as you can cause damage to the computer if used incorrectly.
I would also suggest you to run the diagnostics to check the hardware functionality. Power off the computer -> restart the computer, press 'F12' key on the Dell logo -> Select ‘Diagnostics’ from the boot menu. Please refer to the link if any error code shows up http://dell.to/OUGnqT
If diagnostics does not produce any error code, you may update the BIOS of the computer. Click on the link http://bit.ly/XYjkQC and download the file named 2009-12-02 - 1525_A17.EXE
Note: Before updating BIOS please ensure that:
*Battery is 10%> or >10% charged
*Battery charger should be connected
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved
Please reply if you have any questions.