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heidnummattur
1 Copper

integrated webcam bsod

i have a dell xps m1530. a lot of this and similar models have had this bsod, i think it is oem02dev.sys from the webcam driver. 
but i will be happy to let you analyze it yourself to be sure. and besides that, i don't know what to do. i've tried uninstalling and reinstalling the driver to no avail. i have not found a single solution to this and it's far too long to do a restore to a previous date when it did work which i actually was doing but it eventually stopped working for me, which was not that long ago though. but no matter what, if i try to use it in skype, omegle, yahoo, or the normal dell webcam thing, nothing. it blue screens me. i'm also having that typical to this bsod "2.0 usb driver" pop up thing, i'm not sure exactly what it says. and it makes that buddup sound all the time. no idea what this is about ugh. any help at all is totally appreciated.

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3 Replies
8 Krypton

RE: integrated webcam bsod

heidnummattur,

Download and install Resplendence Software - WhoCrashed

Click on the analyze button and post the results back here.

Also run the full diagnostics, press F12 at startup. Report back any error codes.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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heidnummattur
1 Copper

RE: integrated webcam bsod

Crash Dump Analysis



Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 2/7/2014 12:02:58 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\020714-37565-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFC3699A59, 0xFFFFFFFFBCDCC884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M



On Wed 2/5/2014 10:01:45 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\020514-46503-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x152CC)
Bugcheck code: 0x10000050 (0xFFFFFFFFBE467F76, 0x0, 0xFFFFFFFFBE4322CC, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. CUSTOM_ERROR



On Wed 2/5/2014 7:19:52 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\020514-52478-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFA58D9A59, 0xFFFFFFFFC1B97884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M



On Mon 2/3/2014 2:38:16 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\020314-53726-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFA7589A59, 0xFFFFFFFFD11D4884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M



On Sat 2/1/2014 3:37:33 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\013114-33665-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFAD3A1A59, 0xFFFFFFFF927EC884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M



On Sat 2/1/2014 3:37:33 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x6466)
Bugcheck code: 0x8E (0xFFFFFFFFC0000005, 0xFFFFFFFFAD3A1A59, 0xFFFFFFFF927EC884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This bug check indicates that a kernel-mode application generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED



On Sat 2/1/2014 2:24:01 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\013114-37580-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFC3A99A59, 0xFFFFFFFFB89B9884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M



On Sat 2/1/2014 2:16:44 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\013114-51729-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFB8F0BA59, 0xFFFFFFFFAF453884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M



On Thu 1/30/2014 9:46:17 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\013014-66222-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFC1E1AA59, 0xFFFFFFFF96B13884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M



On Wed 1/29/2014 9:43:03 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\012914-39655-01.dmp
This was probably caused by the following module: oem02dev.sys (OEM02Dev+0x3A59)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFBFCF0A59, 0xFFFFFFFFB9FAC884, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\oem02dev.sys
company: Creative Technology Ltd.
description: Video Capture Device Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.).
Google query: Creative Technology Ltd. KERNEL_MODE_EXCEPTION_NOT_HANDLED_M




Conclusion



12 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

oem02dev.sys (Video Capture Device Driver, Creative Technology Ltd.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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8 Krypton

RE: integrated webcam bsod

heidnummattur,

Make a system restore point.

Start, control panel, programs and features(add/remove programs) Dell Webcam Central, uninstall

Restart your computer.

Download and install Creative Labs Laptop Integrated Webcam, v.R2RC1, A04

If the above download does not include Dell Webcam Central, then download and install this file also known as Dell Webcam Central Version 1.40.05

See if the Blue Screens go away.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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