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laptop not turning on

Can someone please help. My brand new Dell laptop will not power up no matter what I try. I plugged it in and nothing happens . The green led on the power supply glows constantly and when I plug the jack into the laptop a white led on the front left glows for about a second and then goes off. When I press the power on button nothing happens - no lights, no noise, nothing. I've left it on charge for several hours but still nothing.

I have tried the static discharge test (remove battery, press power button etc) and still no luck.

I really don't know what else to do.

Can anyone help?

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RE: laptop not turning on

Hi Jomar,

Good work on troubleshooting. I would suggest you reseat a few components, like memory, hard drive and optical drive and see if that makes a difference. In the link below punch in the system service tag or express service code and you can access the user manual for removing and reseating components.


Please let me know if this helps. Also, do private message the system service tag along with registered owner's name and email address. To send a private message, click on my name and select ‘Send private message’.

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