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laptop shutsdown randomly
hi guys,
i am using a vostro 3550 and its about 4 years old.From last week,i started experiencing some issues with booting of my laptop.when power button is pressed,all lights turns on and after showing dell logo laptop turns off.Then it attempts to turn on and fail like before.but some times it works normally.also while i am working in the laptop it shuts down automatically.....
i did the ePSA test and the tests available in dell support and it passed all tests.....
hope that someone can help me to solve this issue......thanks in advance......
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
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September 1st, 2016 08:00
Hi,
Thank you for writing to us!
You may try performing Startup Repair from the Windows Recovery Environment (WinRE) and see if that helps.
a. Insert the Windows installation disc into the disc drive, and then start the computer.
b. Press a key when the message indicating "Press any key to boot from CD or DVD …” Appears.
c. Select a language, a time and currency, and a keyboard or input method, and then click next.
d. Click Repair your computer.
e. Select Startup Repair.
Refer the following link for more information:
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7
To know more about “Startup Repair” visit the following link:
http://windows.microsoft.com/en-us/windows7/Startup-Repair-frequently-asked-questions
If the Startup Repair doesn't work then, please try to follow the suggestions mentioned below to perform System Restore from disc.
a. Insert the Windows installation disc into the disc drive, and then start the computer.
b. Press a key when the message indicating "Press any key to boot from CD or DVD …” Appears.
c. Select a language, a time and currency, and a keyboard or input method, and then click next.
d. Click Repair your computer.
e. In the System Recovery Options dialog box, choose the drive of your Windows installation and click next.
f. At the System Recovery Options Dialog Box, click on System Restore.
g. Follow the System Restore Wizard instruction as usual and choose the appropriate restore point.
h. Click Finish to restore the system.
If Startup Repair and System Restore is of no help, then try to perform these steps to rebuild the Boot Configuration Data (BCD) from the following article:http://support.microsoft.com/kb/927392
Please do let us know if this helps.
Thanks
Robin