pksogefi
1 Copper

laptop warantee on keypad very pathetic from dell

we purchased one dell vostro laptop 2420 from dell. within 10 days of purchase the keys of laptop is coming out automatically. when we asked dell about the problem its executive says the product is not covered under warantee. Firstly the customer care takes too much time in supporting you. we inititated the chat also and the answer is not satisfactory. A keypad is part of laptop and if its keys are coming out automatically its manufacturing fault and dell must give the warantee. But it seems Dell does not care for its customer and is engaged in cheating its.

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1 Reply
Dell-Rajesh R
4 Ruthenium

Re: laptop warantee on keypad very pathetic from dell

Hi pksogefi,

Thank you for contacting us and bringing your concerns to our attention. I sincerely regret any difficulty you may have experience while trying to resolve your concerns.

Kindly private message me the service tag. I will review your account and take the case forward.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
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