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bsmladmin
1 Nickel

latitude 3850 - Reset Admin Password

Do these things have jumpers or batteries to reset the admin password? We're essentially locked out of installing a new OS or do anything, and I'm not seeing anything on the MB at the moment.

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2 Replies
9 Rhodium

RE: latitude 3850 - Reset Admin Password

The password is stored in EEPROM - you must obtain a master password by calling Dell support (they'll insist on verification of ownership before they'll render assistance).

This cannot be done online - you MUST place a voice call to Dell support.

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Moderator
Moderator

RE: latitude 3850 - Reset Admin Password

Hi there, I sent you a Private Message. Let me know if you have any questions. I might be able to unlock it as stated, but will need the info ejn63 has stated. 


Best regards, 

Brad

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