No one cares about the Dell remotes apparently.
It's so frustrating!
They need to stop selling these things if they don't care if they work or not for people.
I have the Dell NU851 (even though that's not the one I ordered) and windows 7 64 bit on XPS 1640....
If anyone ever finds a solution please post it here..... Thanks!
replaced the battery in the remote itself, or inside the laptop somewhere? Also, does the IR device show up in Device Manager, and as what? I fear I'm having a hardware problem
yes battery inside the remote.. there are no batteries inside the laptop except for your removable battery in the back. (its really big) and thats not the prob. i dont know what it shows up as my thinking is it should work if the battery is new because its such a simple technology it doesnt need a driver but u might find some on the drivers for the laptop.
wish I had talked to you first - after being instructed by Dell tech support to take apart the laptop and reconnect a wire that doesn't exist, it was indeed, the battery. thanks