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m4600 fingerprint software blocks usb external harddrives


i have brand new dell m4600 laptop but i cannot get my data from external harddrives.

When i plug them into usb2.0 port  "You need to format the disk in drive H: before you can use it. Do you want to format it?"  message pops up.

But when i plug external harddrive to usb 3.0 port nothing happens.

I called technical support and they told me to reinstall windows.

i reinstalled windows and everything worked fine

Usb external harddrives worked.

Then i install fingerprint software called  "access"  that i downloaded from dell driver page 

After i installed that fingerprint software i  plugged usb external harddrives and same error again.

is there any sollution about this problem.

fingerprint hardware is working good i tested but i cannot use fingerprint now.

please help

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