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sk8ercam15
1 Copper

media in CD/dvd drive is not readable (HL-DT-ST DVD+-RW GA31N)

I have a m15x laptop and when I put a dvd, game, or program into the dvd drive it starts up like its about to work and then shuts down and does this continuously. sometimes it doesn't even let me eject the disk and locks my computer it. I've exhausted every source on the internet to try and fix this issue!

Someone please help me!

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3 Replies
Moderator
Moderator

Re: media in CD/dvd drive is not readable (HL-DT-ST DVD+-RW GA31N)

Hi sk8ercam15,

Welcome to the community.

Please let us know the version of windows installed on the system. Refer to the link below which would help you in resolving this issue:

http://dell.to/10axhID

Kindly perform these steps and let us know the results of the same so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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sk8ercam15
1 Copper

Re: media in CD/dvd drive is not readable (HL-DT-ST DVD+-RW GA31N)

well to start, I have windows 8

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Moderator
Moderator

Re: media in CD/dvd drive is not readable (HL-DT-ST DVD+-RW GA31N)

Hi sk8ercam15,

Thanks for providing us this information.

Please check the link for a similar post which would help you resolve this issue:

http://dell.to/Xeia0y

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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