Melkub
1 Copper

message "battery temporarily disabled..."

I have a new Dell Inspiron 11, 3000 series laptop.  It has given me this message at least 3 times recently, "your battery is temporarily disabled. please turn off your computer and try again when the unit is back to the operational temperature."  I ran the Dell Diagnostic and it didn't find anything.  I also used the Dell Technical Support, but nothing came up there either.  Please help?

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8 Replies

RE: message "battery temporarily disabled..."

Hi Melkub,

I would suggest that you follow the steps mentioned below and check for issue resolution.

  1. Switch off the computer.
  2. Disconnect the AC adapter from the system.
  3. Remove the battery from the computer.
  4. Press and hold down the power button for 15 seconds.
  5. Then connect back all the peripherals and check if you are able to switch ON the system.

If the issue still persists, I would suggest you update the BIOS on the system and check.

Please enter your service tag # on the link below, select the OS, then download the BIOS from the BIOS section and download and install it.

http://dell.to/18r60nI

Let us know your findings.

Thanks and Regards,
Farooq Ahmed
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Melkub
1 Copper

RE: message "battery temporarily disabled..."

Thank you Faroq. I watched a video of how to remove the back and take out the integrated battery. I followed the directions you gave. Now that it's plugged back in and I turned it on this is the message I get "No bootable devices strike F1 to retry boot F2 for set up utility. Press F5 to run onboard diagnostics. Please advise. Thank you.

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RE: message "battery temporarily disabled..."

Hi Melkub,

I would suggest you check for the Hard Drive Status in BIOS screen.

Follow the below steps to boot the system to BIOS and check for Hard Drive Status.

  1. Restart / Power on your computer.
  2. At the first text on the screen or when the Dell logo appears, tap <F2> until the message Entering Setup appears.
  3. Under the Main Screen Tab, Look for the option that says Fixed HDD.
  4. Check for what is written next to Fixed HDD.

Let us know your findings.

Thanks and Regards,
Farooq Ahmed
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Highlighted
Melkub
1 Copper

RE: message "battery temporarily disabled..."

Faroq, it says [Not detected]

Thank you

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RE: message "battery temporarily disabled..."

Hi Melkub,

Please provide us the exact system model number to check further and assist you.

Thanks and Regards,
Farooq Ahmed
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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pallavi_91
1 Copper

RE: message "battery temporarily disabled..."

Hi,

I have a Dell Laptop Inspiron 15 3000 Series.

I am getting the same problem, battery charging temporarily disabled while my battery is showing 100% charged, as soon as I remove the AC Adapter, the laptop shuts down.

I have tried removing the battery, draining off power, reattaching and powering off again, but nothing worked.

Please help!

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Gadoofy
1 Copper

RE: message "battery temporarily disabled..."

The "Battery charging temporarily disabled..." message is typically a hardware manufacturer's issue, not a Microsoft Windows issue. It often occurs on laptops that have a protection feature that detects if a battery no longer holds sufficient charge or otherwise has issues. At that point the hardware BIOS disables the ability of the charger to feed the battery electricity and posts the "Battery charging temporarily disabled..." message. Usually the problem started because the battery is failing and needs replaced. I have never had an issue using a third party battery on a Dell.

Replacing the battery is usually the first step to correcting this issue, but frustratingly, this may not clear the error. For Dell (and other laptops) the setting to disable battery charging will not clear until you drain the 'flea power' which is a tiny bit of electrical energy residual in the circuitry, held in capacitors and inductors. Once the 'flea power' is drained, the error will clear and the battery will be allowed to charge.

Let's assume that you get a new battery and that battery ships with 50% charge (as many do). Another artifact of this problem is that although the battery has charge on it, the laptop will not run on battery alone. Until the flea power is drained and the "Battery charging temporarily disabled..." message goes away, the power adapter must be plugged in in order for the laptop to run.

Here is the procedure to discharge flea power. NOTE: the classic approach doesn't always work, so use one of the variants listed below and you will pretty much always get the problem to resolve.

The classic approach

1.) Turn off the computer.

2.) Remove the battery and unplug the charger and any cables such as Ethernet cables.

3.) Press and hold power button for at least 30 seconds.

4.) Install battery, plug in charger and everything should work fine.

As I mentioned before, sometimes this doesn't work. I had this problem on my Dell Inspiron 17R and the classic approach did NOT solve the problem. Here is another variant that some say works for them.

Variant 1

1.) Turn off the computer.

2.) Remove the battery and unplug the charger and any cables such as Ethernet cables.

3.) Press and hold power button for at least 30 seconds.

4.) With the battery removed, plug in charger and power up, then shut computer down.

5.) Unplug the charger and any cables such as Ethernet cables.

6.) Press and hold power button for at least 30 seconds again.

7.) Install battery, plug in charger and everything should work fine.

This also did not work for me. It should be noted that after you try to discharge flea power, you will know if it worked because when you install the battery and try turning it on, the computer will start working on battery alone (assuming that there is some charge in the battery. Note most new batteries ship with around 50% charge). If it does not run on battery alone, then the problem has not been resolved.

Here is the variant that worked for me.

Variant 2

1.) Turn off the computer.

2.) Remove the battery and unplug the charger and any cables such as Ethernet cables.

3.) Press and hold power button for at least 30 seconds.

4.) Install battery, plug in charger and turn on the computer. Go ahead and log into windows

5.) Turn off the computer by pressing and holding down the power button rather than using Windows shutdown. On my computer, Windows 10 detected what I was doing and gracefully shut down the computer.

6.) Do NOT release the power button once Windows shuts down. While holding the power button, unplug the charger from the computer and keep the power button pressed down for at least 30 seconds. Then release the power button.

7.) Everything should work now. With the power cable removed press the power button to start the computer on battery. Assuming that you have some charge on the battery, it will come up on battery. Log into Windows, then plug in the charger. You will see the battery status go to 'charging' and the "Battery charging temporarily disabled..." message will have gone away. Yay!

8.) If you do not have any charge on the battery, plug in the charger and then turn on the computer. It should work fine and the battery should charge.

Hope that this helps.

0 Kudos
Gadoofy
1 Copper

RE: message "battery temporarily disabled..."

The "Battery charging temporarily disabled..." message is typically a hardware manufacturer's issue, not a Microsoft Windows issue. It often occurs on laptops that have a protection feature that detects if a battery no longer holds sufficient charge or otherwise has issues. At that point the hardware BIOS disables the ability of the charger to feed the battery electricity and posts the "Battery charging temporarily disabled..." message. Usually the problem started because the battery is failing and needs replaced. I have never had an issue using a third party battery on a Dell.

Replacing the battery is usually the first step to correcting this issue, but frustratingly, this may not clear the error. For Dell (and other laptops) the setting to disable battery charging will not clear until you drain the 'flea power' which is a tiny bit of electrical energy residual in the circuitry, held in capacitors and inductors. Once the 'flea power' is drained, the error will clear and the battery will be allowed to charge.

Let's assume that you get a new battery and that battery ships with 50% charge (as many do). Another artifact of this problem is that although the battery has charge on it, the laptop will not run on battery alone. Until the flea power is drained and the "Battery charging temporarily disabled..." message goes away, the power adapter must be plugged in in order for the laptop to run.

Here is the procedure to discharge flea power. NOTE: the classic approach doesn't always work, so use one of the variants listed below and you will pretty much always get the problem to resolve.

The classic approach

1.) Turn off the computer.

2.) Remove the battery and unplug the charger and any cables such as Ethernet cables.

3.) Press and hold power button for at least 30 seconds.

4.) Install battery, plug in charger and everything should work fine.

As I mentioned before, sometimes this doesn't work. I had this problem on my Dell Inspiron 17R and the classic approach did NOT solve the problem. Here is another variant that some say works for them.

Variant 1

1.) Turn off the computer.

2.) Remove the battery and unplug the charger and any cables such as Ethernet cables.

3.) Press and hold power button for at least 30 seconds.

4.) With the battery removed, plug in charger and power up, then shut computer down.

5.) Unplug the charger and any cables such as Ethernet cables.

6.) Press and hold power button for at least 30 seconds again.

7.) Install battery, plug in charger and everything should work fine.

This also did not work for me. It should be noted that after you try to discharge flea power, you will know if it worked because when you install the battery and try turning it on, the computer will start working on battery alone (assuming that there is some charge in the battery. Note most new batteries ship with around 50% charge). If it does not run on battery alone, then the problem has not been resolved.

Here is the variant that worked for me.

Variant 2

1.) Turn off the computer.

2.) Remove the battery and unplug the charger and any cables such as Ethernet cables.

3.) Press and hold power button for at least 30 seconds.

4.) Install battery, plug in charger and turn on the computer. Go ahead and log into windows

5.) Turn off the computer by pressing and holding down the power button rather than using Windows shutdown. On my computer, Windows 10 detected what I was doing and gracefully shut down the computer.

6.) Do NOT release the power button once Windows shuts down. While holding the power button, unplug the charger from the computer and keep the power button pressed down for at least 30 seconds. Then release the power button.

7.) Everything should work now. With the power cable removed press the power button to start the computer on battery. Assuming that you have some charge on the battery, it will come up on battery. Log into Windows, then plug in the charger. You will see the battery status go to 'charging' and the "Battery charging temporarily disabled..." message will have gone away. Yay!

8.) If you do not have any charge on the battery, plug in the charger and then turn on the computer. It should work fine and the battery should charge.

Hope that this helps.