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my laptop freezes

Hi there 
I have a problem with my laptop, while working on it accidentally it freezes and I can't even move the cursor, so it forces me to plug it out from the electricity and turned it on again to bring it back to life.
I have dell xps l702x with 128SSD storage device and another 500GB Harddisck

I want to add an additional information, I have installed 10GB ram with different buses, and I have known that it supports 8GB only, is that the reason of freezing ?! 

Plz help me because I have a graduation project and I can't do my work and lose it from time to another 😕


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