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Last reply by 04-15-2016 Solved
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nVidia Geforce GT 650M NOT DETECTED on Inspiron 17R SE 7720 after BIOS A11 Update

Hi everyone,

A week ago I did some updating on my Inspiron 17R SE 7720 including Bios update to the A11 version. Unfortunately after this update I realized that the nVidia Geforce GT 650M graphics card was gone from my system.

I read other posts and people that have come across this issue suggested that re-installing the bios would fix the problem, however in my case it did not.

Also I have installed the newly released BIOS A12 and A13 versions but non of these have fixed this issue.

Also re-installing windows does not either fix this as suggested by others in other posts.

I have also run the computer diagnostics from the bios and the card does not show up there either, is like if the nVidia Geforce GT 650M graphics card was not installed on the system.

Lastly I have run a version of Ubuntu on my Inspiron 17R SE 7720 and run a system check and neither the card is detected, just the Intel HD Graphics 4000 is detected on windows or linux.

Please someone from dell help us fix this issue, as it is definitely a BIOS PROBLEM.

If you are one of the unlucky ones like me that saw disappeared the nVidia Geforce GT 650M graphics card from your system, please share your experience with me.

Thanks for your responses.

--------------------------edited on 22/10/2013 by me (luiavag)------------------------------

After 7 exact months of supplition since I started this discussion Dell has finally done it.

Bios A16 addresses and fixed this isue.

Link to Official Inspiron 7720 System BIOS A16:

http://www.dell.com/support/drivers/uk/en/ukbsdt1/DriverDetails/Product/inspiron-17r-se-7720?driverI...

Finally, we can get back to gaming!

LOL

Replies (565)
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418

If you didn't download the windows 8.1 upgrade then it seems to me you know of the current driver for Windows 8, so why ask? lol That windows 8 driver that is 2/8/2013 is your current windows 8 driver.  

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lol... I just wondered where you got your 10.18.10.3316 driver from and if you managed to install it on this machine with the A16 Bios. The current driver from Dell is 10.18.10.3277 (A00)

... If only Carlsberg made laptops

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418

The current Dell approved drivers (through Drivers & Downloads for 17R SE 7720) are:- Windows 7 = 2/8/2013 9.17.10.2867, A04 / Windows 8 = 2/8/2013 9.17.10.2867, A04 / Windows 8.1 = 10/17/2013 10.18.10.3277, A00

win8.1 10.18.10.3277 works for win7 also.
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418

well what can I say have the 10,18.10,3316 drivers for the HD 4000 graphics platform. This must have been included in the windows 8.1 upgrade from Microsoft. When I install drivers I usually look on the dell site first, but I don't go by the fact that they are approved by Dell first. the fact that I have a newer driver for this Intel platform only tells me that Dell is a little behind in approving the drivers ( no insult intended Dell) since this chipset is used on several manufacturers' motherboards of laptops and desktops I always look to Microsoft and Intel to ascertain if a newer version exists. If Dell would use this to refuse a warranty covered problem in the future, that would cause me to determine whether I would purchase another Dell in the future.

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418

Dell driver for Intel HD4000 Graphics version 10.18.10.3277 (A00) approved for 8.1 also appears to work for 8

... If only Carlsberg made laptops

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418

Hey guys my LCD screen is now going blank on me, but I get output from VGA or HDMI... LCD Diagnostic (Power on while holding D key) shows all colors!

What could be the issue? Check it out thanks! Need to get back up and running ASAP

http://en.community.dell.com/support-forums/laptop/f/3518/t/19530964.aspx 

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389

I have been running A16 for a few weeks now and now seeing that the battery says 71% and charging. It is always connected (plugged in) so I am wondering if this can have anything to do with the power management in the A16 ??!!?!?! Before A16 it was always at 100% since it is always plugged in!

Anyone else having similar issues?

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389

Do you have the Dell extended battery life option on, or the desktop battery mode charge option turned on in power management?

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389

Sounds like the driver to me Uninstall drivers for Intel and reinstall see if that works

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389

Sorry for the ignorance but where do I find "desktop battery mode charge option" ?

It seems that I loose 1-2% of the battery every day. It does not matter if I keep in on or shut It down. Im now down to 63%. It just keeps saying charging, but it never moves away from 63% (until tomorrow when it is probably 61-62. If I shut it down and start it again tomorrow, it will not have charged it to 100%, but just still say whatever it was when I shut it down! It my battery dying ???

I did try to uninstall drivers and reinstall but it seems to have made no difference whatsoever.

This is surely something that started just after upgrading to BIOS A16 so I am wondering if anyone else is having similar issues/problems? Just thinking as I write, that I might try to downgrade to A15 (if possible) and then see if that solves the problem.

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