jabudaoud
6 Indium

noobie to win 8 pro XPS 12 -- Get camera to work

How do I get camera to work on XPS 12 ultrabook?

I touch Camera on home screen and can't do anything from there.

JIM

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4 Replies
Moderator
Moderator

RE: noobie to win 8 pro XPS 12 -- Get camera to work

Hi jabudaoud,

I would like you to check the webcam through Skype or any other camera software. If the webcam is not getting recognized in the Skype or webcam software, please follow the steps mentioned below for refreshing the drivers for webcam.

  1. Open the charms bar by moving the mouse to right top corner of the screen and inthe search box, type ‘Device Manager’, and then, in the list of results, click ‘Device Manager’.
  2. When the device manager pops up, in the list please check for ‘Imaging devices’.
  3. Under ‘Imaging devices’ check if you are finding webcam.
  4. Right click on the webcam available and click on ‘Uninstall’.
  5. Do not check the box which says delete the software and click ‘OK’.
  6. Restart the system and check for issue resolution.

Please let us know if this helps.

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jabudaoud
6 Indium

RE: noobie to win 8 pro XPS 12 -- Get camera to work

SKYPE CAN use my camera
The "Camera" app on the home page opens a black screen labelled Camera
and says that this app needs permission to use your camera.
AARGH
JIM
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8 Krypton

RE: noobie to win 8 pro XPS 12 -- Get camera to work

Jim,

Please continue with

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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raymu
1 Copper

RE: noobie to win 8 pro XPS 12 -- Get camera to work

Hello, I have the issue you're decribing (DELL-RAVI) but, there is no -imaging devices- folder in my Device Manager. What should i do?
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