inspiron7368
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pop/crack noise on Inspiron 13 7368

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I have a 1-month old DELL Inspiron 13 7368 with Windows 10. Every time the computer gives an audio signal or starts playing an audio or video file there is a loud click and then the sound starts without the first second. The click is like unplugging an audio cable from a PA system.


It seems to me that some software occasionally switches off the sound. This effect is very unpleasant when the computer is connected to a PA system as it startles the people around to death.

There is a posting with the same problem at tomshardware forum.


Please help me to solve the problem with this crack sound.

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Moderator
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RE: pop/crack noise on Inspiron 13 7368

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Hi,

I would suggest you to update the BIOS and audio driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and audio driver from audio section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

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Moderator
Moderator

RE: pop/crack noise on Inspiron 13 7368

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Hi,

I would suggest you to update the BIOS and audio driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and audio driver from audio section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

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inspiron7368
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RE: pop/crack noise on Inspiron 13 7368

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Dear Ravi,

A big thank you for your help. I did as you said - updated the BIOS and the Audio driver. The problem was not solved after the BIOS update but was solved after updating the audio driver with Realtek VR8Y0_WN32_6.0.1.7908_A03 driver.

Thanks a lot. You saved me days of walking in the service jungle.

Best regards.

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Moderator
Moderator

RE: pop/crack noise on Inspiron 13 7368

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Hi,

We are glad that issue is sorted out. If you have any other queries please reach out to us.

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