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amoltej
1 Copper

problem with Dell inspiron 7559 thouchpad, behaving wired and slow response

Hi, 

I got this laptop few months back. I am having a problem with the touchpad. It is not responsive sometime, sometimes there is so much lag between response. Overall it is so irritating while using it. My drivers are up to date. can somebody suggest any solution?

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3 Replies

RE: problem with Dell inspiron 7559 thouchpad, behaving wired and slow response

Hi,

Thank you for writing to us!

We would suggest you to re-install the drivers rather than updating it which would be be more effective.Also check if the same happens in BIOS and also " Safe mode"

We would also suggest you to run diagnostics.

Kindly private message the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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amoltej
1 Copper

RE: problem with Dell inspiron 7559 thouchpad, behaving wired and slow response

Hi, I tried your solution. But there are occassional hiccups area still there. dispite of having 4GB dedicated graphics card it can not even handle simple game graphics.

How can I provide service tag? Where can I send it and How?

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RE: problem with Dell inspiron 7559 thouchpad, behaving wired and slow response

Hi,

By clicking on my ID you will be able to add me to your list and then you will be able to private message.

We would like to know if this happens only when you play games or on general usage.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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