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Steve161
1 Nickel

"No Audio Output device is installed" after Windows 10 update

Hello,

My Dell PC just installed a new Windows 10 update and my sound doesn't work anymore. It seems that there is suddenly no audio output device installed on my PC anymore. I checked the system and got a troubleshooting report.

What can it be and how can I solve this issue?

Any help appreciated!

Thanks, Steve

Check audio device
Detected
Detected
There might be a problem with your audio device.
Potential issues that were checked
Detection details

One or more audio service isn't running
Issue not present
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.

Hardware changes might not have been detected
Issue not present

Sound
Troubleshoot problems that prevent your computer from playing or recording sound.
Package Version:
4.1
Publisher:
Microsoft Windows
Playing Audio
Find and fix problems with playing sound.
Package Version:
4.0
Publisher:
Microsoft Corporation
Hardware and Devices
Find and fix problems with devices and hardware.
Package Version:
4.0
Publisher:
Microsoft Windows

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2 Replies
Steve161
1 Nickel

RE: "No Audio Output device is installed" after Windows 10 update

Problem got solved the following way: With the update microsoft 10 tried to install the most recent audio driver but by default installed the wrong one (intel instead of a realtek). In order to get the right version open the dell support

dell.com/support -> view all support -> enter your service tag -> "drivers & downloads" -> find it myself -> download and install the bios and audio driver -> done

Jim Coates
6 Gallium

RE: "No Audio Output device is installed" after Windows 10 update

Hello.Thanks for posting.

What model is the laptop?

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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