Is there a recovery file ISO that I can download to my usb or dvd to restore my laptop to the factory default?
You can check on the below links for the back-up and recovery files for your system:
DELL-Akshatha MSocial Media Support#IWork4DellDell Support Videos Drivers and Downloads
Whatever you do, do not try to run cheap data recovery programs against the original hard drive...
I installed the program and Dell Key Creator icon did not detect my USB stick. I did refresh several times.
Did you try the files from the above links or was it a retail version?
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
I did click on the other file but it said that the file is not available.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number so that I can check this for you.