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regarding my warrenty.
i have next business day support and xps technical support on my alienware m17x laptop. my question is, does either one of those cover hardware such as getting a new laptop screen or getting my processor replaced?
and on another topic, am i eligible for a windows 7 upgrade? i bought it between the times it says but i never received a windows 7 upgrade code.
ejn63
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December 10th, 2009 15:00
The warranty will cover the failure of the LCD or the CPU, yes - unless it's clear there's been accidental damage (i.e., a shattered LCD screen WILL NOT be covered by the warranty).
You'll have to call to find out if you are eligible for a 7 upgrade.
ejn63
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December 10th, 2009 16:00
A scratched screen is considered accidental damage - it will not be covered. Whether the CPU is at fault - or something else - you'll need to contact a technician to troubleshoot. CPUs very, very rarely fail.
surferbum
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December 10th, 2009 16:00
thank you for your response, what if my lcd screen just has scratches in it, some deep ones, and my cpu has just been acting really weird lately.