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reinstalling windows on laptop inspirion 6000
hello,
I am trying to reinstall my windows XP home edition on my inspirion 6000 laptop and when I enter the product Id, it says, "The product Id you entered is not valid."
Now I do have two computers and each came with its own disk, but can only find one windows XP disc. Could it be the wrong disk?? If so what happens If I lost the original disk? What can I do to fix the problem? I know it is not the product Id as I have checked it five times. Any help would be appreciative.
tgsmith
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May 13th, 2011 03:00
Catacus,
If you are using a Dell Windows XP Reinstallation CD, you should not have to enter a Product ID as Dell XP systems are preactivated. If you are using a Microsoft Retail Windows XP disk, then you must enter that CD's Product ID. You can request a backup Dell Windows XP Reinstallation CD here: http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=555&docid=52002&doclang=en&l=en&s=biz
Had you not attempted a clean install of Windows you should have been able to restore your system to its "as-shipped" condtion by following the procedure outlined in Step 3 or these instructions: http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=555&l=en&s=biz&docid=DSN_181316&isLegacy=true
If you did not completely repartion your drive, you can recover access to the the Dell PC Restore by Symantec using Dan Goodell's DSRFIX program which is described here: http://www.goodells.net/dellrestore/fixes.shtml
Hope this information helps.
Tony