vijayvasudev
1 Copper

repairs not carried out by dell

i have a studio 1458 under on site warranty.

dell eng have come 5times spent nearly 30 hrs changed  parts including motherboard display etc

the laptop is still not repaired whom do i contact . in dell this has gone to the escalation team  . no luck

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7 Replies
laserman778
3 Zinc

RE: repairs not carried out by dell

Report unresolved issues: http://www.dell.com/support/incidents/us/en/19/CareForms/ProvideInfo/CareUnresolved?c=us&cs=19&l=en&...

-Brandon


Forum Member Since 2010
I, like others, am a forum member and not an employee of Dell

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marwanmalik
1 Nickel

RE: repairs not carried out by dell

Dear,

You are good as you get some one to support you technically by coming to see your Dell.  for me, I have my i7 purchased 1.5 year ago and used 12 months only but unfortunately no one is physically helping me in reparing my Dell. as a matter of fact, the Dell technical support staff telling me that they can not do anything to my laptop.

I am thinking of changing the brand after 11 years of using Dell due to the lake in technical support.

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kirkd
5 Rhenium

RE: repairs not carried out by dell

If you are out of warranty, you can no longer get any FREE technical support of repairs from Dell. In some cases, Dell will provide hardware repairs, but you will need to pay for them. If you detail the problem to this forum, someone will try to assist you for a solution. Other than that, you will need to go to an independent repair shop for help.

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vijayvasudev
1 Copper

RE: repairs not carried out by dell

I have a warranty which covers everything including accidental damage . The expire date is 23mar2015.

Unfortunately the so called dell technical guys who came home did not bring the correct parts they have come not once but five times and like I said every time spent 3hrs each and still bot reparid I want to raise this to the highest level at dell unfortunately. I do not know whom to contact in dell can somebody give me the e_mail of dell grievance cell

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marwanmalik
1 Nickel

RE: repairs not carried out by dell

Do you mean I will get better and more economical technical support compare with that I would get it from Dell?

If that is the case, it is a strong reason to let me stop using this brand after 11 years.

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marwanmalik
1 Nickel

RE: repairs not carried out by dell

I wish I could help,
I spend about 3 hours trying to find proper contact in Dell website to bring up my issue, but I ended with a phone number that give me no hope in fixing my laptop.

I am very negative about after sales service that they have.

marwan

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kirkd
5 Rhenium

RE: repairs not carried out by dell

Nobody in any business is going to give you free support or repairs when you are out of warranty. This costs them money, and profits in the computer industry are not large. If you want long term help and service, you can purchase a longer term warranty. Try for freebies with HP or others and see what happens. One of the majors has been refusing to provide service even while still under warranty. 

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
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Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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