jimmydontdoit
1 Copper

says it's charging, stays at the same percentage

I've got an Inspiron 5558 laptop. I just recently replaced the battery so i think it might be my adapter. the problem just started today, the computer recognizes that the adapter is plugged in, however the indicator just stays at 42% and hasn't risen or fallen while plugged in. what do i do? 

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5 Replies

RE: says it's charging, stays at the same percentage

Hi Jimmydontdoit

Thanks for reaching out to us. 

Is it for the same reason you replaced the battery initially ??

If the issue is still the same post replacing the battery it could be either the adapter or the motherboard. 

Its kind of a tricky situation, if possible please try this battery or charger on another machine and observe if they charge fully . 

What does the battery health say in windows ?

Have you tried updating BIOS ?

http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-5558-laptop/drivers 

click on the link and select your operating system and update the BIOS if not yet done. 

REGARDS

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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kirkd
4 Ruthenium

RE: says it's charging, stays at the same percentage

Unplug the charger and monitor the battery charge level. When down to 5-10% plug the charger back in. You can use BattStat to report all the battery information you need. Will give the charge level and the max capacity. Is the low charge level with the new battery? What was it with the original? If the new battery is from a third party supplier, not a Dell, contact the seller if it won't charge.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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jimmydontdoit
1 Copper

RE: says it's charging, stays at the same percentage

thanks for your help but the problem has been fixed. just needed a restart and to take the battery out and put it back in

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kirkd
4 Ruthenium

RE: says it's charging, stays at the same percentage

Darn, you took all the fun out of solving the problem!!!

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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RE: says it's charging, stays at the same percentage

Glad its working . Have a good one. Should you have any queries feel free to open a new thread.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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