feoifjewijf
2 Iron

screen goes black after start "sometimes"

inspiron 8600 2GB xp homevz broadband SP3

Purchased new in late 2004.

Problem started yesterday.  I go online do some email searching or checking things on google or Yahoo or going to Expression web and then all of a sudden screen goes black.  Not blue.  Black.

I shut off computer using on/off button then like 10 seconds later start it up again and and it happens again.  So far never more than 3 tries and this time as I write it is working as it always has just fine..

Oh.  I don't use battery. I removed battery a year ago and just use power supply connected in back.

Don't know what else to tell you.  Oh I did do a spybot check.  I also run avast.  I have 26Gig used and 26 available and try to keep start up a minimum. 

I did look for error messages and found something about MCSTRM not being found at start lots of times and way more than times screen went black though on same days it went black which is yesterday and today and I don't use Real Player.

Help?

 

 

 

 

 

 

 

0 Kudos
19 Replies
SpitfireXVI
1 Nickel

Re: screen goes black after start "sometimes"

Hello, I am not a certified microsoft person, but I will try to help you, any one certified can jump in and take over at any time if they feel im not up to par in anywway.

 

I  would like for you to search for the file  MCSTRM using the technique described here on Microsoft's website .

so far all I know is MCSTRM.sys needs to be located in you windows 32 folder and belongs to Real Player, also many viruses like to use this name of file to mask themselves so its important for us to find out exactly where this file is, if it is still on your computer at all.

lets begin.

0 Kudos
feoifjewijf
2 Iron

Re: screen goes black after start "sometimes"

I ran search for mcstrm and nothing found.

My computer has been on since my first posting about an hour ago and screen has not gone black and surfing is working really fast as usual with this broadband.

thanks

 

0 Kudos
SpitfireXVI
1 Nickel

Re: screen goes black after start "sometimes"

Do you have HiJack this installed on the computer?

If not you can obtain a copy here

Run a system scan and save a log file to your hard drive, then post the log here maybe that will yield some important information.

In the meantime while I try to figure out the log try this program here , do a scan and then click the clean buton this program has a good tendency to fix up the registry pretty well with indows XP, as that could also be a fix to the problem, also  I recommend you uninstall it right after the scan and clean.

Malwarebytes is sometimes better and can be downloaded here simular scan and fix function. (also recommended uninstall after use)

also this looks like not the first time this haptened, doing a simple search engine search found many others with the same problem and no solution.

I will also not post anything for you to do that might cause harm to the computer and If I cant solve this in the end I will just tell you so.

0 Kudos
feoifjewijf
2 Iron

Re: screen goes black after start "sometimes"

OK.  See below.  I hope I haven't given away too much about who and what I do!!!

 

Logfile of HijackThis v1.99.1
Scan saved at 9:32:22 AM, on 7/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\BacsTray.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Volumouse\volumouse.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\PROGRA~1\MICROS~4\rapimgr.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Clipboard Magic\ClipboardMagic.exe
C:\Program Files\TimeLeft3\TimeLeft.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll
O2 - BHO: (no name) - rsion - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: CitiUS Shared Browser Helper Object - {387EDF53-1CF2-4523-BC2F-13462651BE8C} - C:\WINDOWS\system32\BhoCitUS.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\YTSingleInstance.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [bacstray] BacsTray.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [$Volumouse$] "C:\Program Files\Volumouse\volumouse.exe" /nodlg
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - Startup: Clipboard Magic.lnk = C:\Program Files\Clipboard Magic\ClipboardMagic.exe
O4 - Startup: Mozilla Thunderbird.lnk = C:\Program Files\Mozilla Thunderbird\thunderbird.exe
O4 - Startup: TimeLeft.lnk = C:\Program Files\TimeLeft3\TimeLeft.exe
O4 - Startup: VZAccess Manager.lnk = C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Safenotes - {45DB34C3-955C-11D3-ABEF-444553540002} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditNote.html
O9 - Extra 'Tools' menuitem: Safenotes Editor - {45DB34C3-955C-11D3-ABEF-444553540002} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComEditNote.html
O9 - Extra button: Citi - {4C730913-3961-439b-83D5-F4E445520422} - C:\Program Files\Citi Virtual Account Numbers\CitiVAN.exe
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143392124879
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0F6DC464-6C5E-4A8A-99C1-3C57BF05D17F}: NameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{211A64CC-AB66-4EED-AFA5-D3D4E6B42DF9}: NameServer = 66.174.92.14 69.78.96.14
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

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SpitfireXVI
1 Nickel

Re: screen goes black after start "sometimes"

You can definatly place a checkmark next to:

----------O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-

aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll

---------O2 - BHO: (no name) - rsion - (no file)

--------O2 - BHO: CitiUS Shared Browser Helper Object - {387EDF53-1CF2-4523-BC2F-

13462651BE8C} - C:\WINDOWS\system32\BhoCitUS.dll

--------O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-

2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll

---------This Value is a Worm-------O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet

---------O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-

f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

---------O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-

f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

---------O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\

dimsntfy.dll (file missing)

I know for sure those up there are not good and recommend starting Hijackthis Clicking on "None of the above, just start Hijackthis" doing a scan and placing a checkmark next to those entries up there, then finally repair.

also I would run one or both of the programs I recomended, there is a high chance they will fix your remaining problems as long as they are software based.

 

P.S I would NOT be unable to single you out to a single person any where in the world with the information provided.

0 Kudos
feoifjewijf
2 Iron

Re: screen goes black after start "sometimes"

I can see myself going into Bestbuy and telling person at repair desk about all you suggested I do and this person saying would you also jump off a cliff if someone told you?

I deleted those hijack files.

then went to AWCset and cleaned everything with this report

Online Report Beta

 

The Errors Fixed: 32499
The Space Freed: 1 MB files removed.


Your Computer Health and Performance

Before:
After:

Oh I should say prior to starting this new session I had to do 2 where screen went black after booting and working on something.

I'm going to your next and last suggestion to run.

And am I suppose to remove AWCset up from my computer when I am done or leave it there and check my system every so often.  It was a lot faster than spybot or Avast in not only looking but finding things it thought I could do without.

 

 

0 Kudos
SpitfireXVI
1 Nickel

Re: screen goes black after start "sometimes"

I personally recommend uninstalling AWCset since I don't think the update works any longer.

Malwarebytes on the other hand has updates and if you think its best to keep one around then it would be malwarebytes only and not both.

I would personally Uninstall both and keep the downloaded Malwarebytes file archived for later possible use.

 

Now try to recreat the stuff that you do to have the screen problem set off on you or just write once more of what haptens and maybe a few copys of the exact error messages you recieve with the black screen (if any).

 

Also It wouldnt hurt to try an external monitor (if available) and see if the problem shows up on that as well.

 

P.S Please do not jump off of any cliffs, if this is to much or you think Im doing something incorectly, anything at all, please let me know, thank you.

0 Kudos
feoifjewijf
2 Iron

Re: screen goes black after start "sometimes"

after last message I went for lunch.  I'm here in California. Came back and read above message at 12:41 and tried to reply except screen went black.  here it is 12:53.  some 12 minutes later and 3rd attempt to go on line. 

When screen goes black no error message. 

At least I got this far after having deleted all those HiJack files and All of what AWCset deleted.

I did not try Malwarebytes as after I deleted all of AWCset I wanted to see if that would be enough.  Apparently it wasn't .

I'll try Malware now so long as screen stays up.

 

 

0 Kudos
feoifjewijf
2 Iron

Re: screen goes black after start "sometimes"

I updated malware and it found this

http://i255.photobucket.com/albums/hh134/imagesonweb/2009-07-26_130414.jpg

and I deleted it.

I have a few less important things to do so I'll shut off computer for a while and see what happens when I return.

thanks. for helping.

 

 

 

 

0 Kudos