8 Krypton

Re: stacsv.exe running all the time

I just had my first Blue Screen ever on my XP430 and when looking in System Reliability to see what might be causing it I found that STacSV64.exe has been crashing regularly, like every day or every few days. I knew it had been but I have come to ignore it since it seems to cause no problems with my audio when it crashes. My audio works perfectly fine as far as I can tell; I listen to MP3's and videos etc and have had no problems with audio performance.

However, I have tried to solve this IDT audio problem since I first got my computer and I have replaced the driver and have had Dell techs look at it via remote and they have not solved the problem.

Research on the net shows that Dell and HP computers using stacs.exe all have problems with it.

It seems to me that Dell should provide new audio boards or whatever it takes to resolve this problem. I'm sure most people - like me - can show a history of failures with this audio product from the beginning, since we bought our Dell computers. All you have to do is look in System Reliability and see crash after crash of this Application!

Yet, reading this thread you see a very knowledgeable consumer trying to help Dell resolve the issue yet he has been left in the cold along with the rest of us.

So, how do we get them to fix it?

p.s. I found this in an hp thread on this problem:

"I've decided to disable the audio service that it belongs to, until they sort it out.

all the service says it does is control the audio jacks, which seem to work ok with out it.

Not rebooted yet, hope it stays disabled."

SO: How do I disable the service, then? If this solves the problem, I am happy to disable it if it seems to not cause any issues... Anyone help me with this?

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8 Krypton

Re: stacsv.exe running all the time

p.s. Just wanted to clarify: By "disabling audio service" do they mean you would then have NO audio on your computer at all? If that's the case, then no, I don't like that "solution"!

However, since my IDT audio crashing does NOT affect the output of my audio nor any other problem that I am aware of, I am wondering if there's a way I can stop it from running and still have audio...?

I did try re-downloading the driver today, but as far as I can tell it's the same driver as before so I doubt that will help. What I don't get is if IDT and Dell are aware of this problem, why has there been no new driver for Vista 64bit since 09, when it is clear the 09 driver does not fix the problem(s).

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MoeHoskins
6 Indium

Re: stacsv.exe running all the time

p.s. Just wanted to clarify: By "disabling audio service" do they mean you would then have NO audio on your computer at all? If that's the case, then no, I don't like that "solution"!

However, since my IDT audio crashing does NOT affect the output of my audio nor any other problem that I am aware of, I am wondering if there's a way I can stop it from running and still have audio...?

I did try re-downloading the driver today, but as far as I can tell it's the same driver as before so I doubt that will help. What I don't get is if IDT and Dell are aware of this problem, why has there been no new driver for Vista 64bit since 09, when it is clear the 09 driver does not fix the problem(s).

@pdsnickles

Unfortunately, yes, I am speaking of disabling audio completely.  However, I believe at one point with one version of the driver, I simply removed the reg entry from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

When I first discovered this issue, I contacted Dell Support.  They advised multiple times that they would not support the troubleshooting of driver issues being reported using 3rd party tools(ie...procmon, process explorer, etc).  I requesed they provide me an authorized troubleshooting tool but I received no reply.  I also had the issue escalated to Dell Engineering and received no replies.  I provided them an outline of specific configurations in which the issue existed and did not exist.  I have requested multiple times that someone from Dell Engineering contact me but I have yet to have that happen.

I cannot spend any more time on troubleshooting this for Dell.  If they do not have the time to reply to my concerns and the concerns of so many on this thread, then how can they expect their customers to do the same.

 

 

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8 Krypton

Re: stacsv.exe running all the time

Hey Moe, thanks for the reply. I read your struggle above, to get it resolved, with interest. You were more than helpful to Dell and yet they just dropped the ball on you, it would seem. I guess disabling audio services will not work for me, then.

Funny thing is, I don't know if mine is causing constant processor use or not.  Is there a way to check without installing a program? I'm pretty savvy but not familiar with processor issues. Is there an easy way to check it?

I have asked Dell Forums to help solve this issue since Day 1 - for almost a year, on and off - and the best advice I have gotten is "Get a new sound card!" I guess that probably really is the EASIEST solution.

Admittedly I have not escalated it at Tech Support because as I mentioned here or in another thread on this, it's so frustrating to get past the "Re-Install Windows" newbies that usually take your call, and find someone who really knows computers and can troubleshoot the actual problem instead of taking the "shotgun" approach. I just irks me that Dell won't stand behind their product.

A search on the net revealed that tons of people are having issues with this sound device, and surely Dell knows that,  and yet I find no solutions.

I reinstalled the latest driver again today, maybe it will help this time?

You seem to know a lot about computers. Do you think the blue screen I got for the first time today might be caused by this, or not?

I checked to see what apps have failed recently and by far the one failing most often - regularly - was IDT audio. Firefox failed once or twice. Reget failed once. And ShowTime (Nero viewer) failed once. So I have to suspect the IDT device. What do you think? Other than the IDT failing regularly, my computer seems quite stable considering the amount of time I use it and the amount of different software I have on it. (I'm somewhat of a "power user" I'd say.) But a blue screen is not something I want to deal with more than once!

 

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8 Krypton

Re: stacsv.exe running all the time

PDSnickles: 

You asked how to determine whether you had the high-cpu problem.  To check whether stacsv is eating too much CPU, you need to open task manager.  Right-click an empty area of the Task Bar and click Start Task Manager.  The stacsv service is run with administrative rights, so you'll need to click "show processes from all users" to be able to see it.  After you've done that, click the "processes" tab and sort by name.  You're looking for stacsv.exe or stacsv64.exe

You also asked how to disable to stacsv service.  To do this, you can click start, type services.msc in the search box, and run it.  Right-click the service (I believe it starts with audio) and click stop.  Right -click again and click properties.  Change its start-up type to disabled.  If you ever want to turn it back on, change the start up type back to automatic.  My apologies for not having the exact name, but I'm on my desktop right now.

Disabling the stacsv service will not disable audio completely.  Without the service running, however, you will lose some functionality.  When I tried it, changes I made to the IDT audio control panel (say changes to dolby or srs or the equalizer) would not stick and otherwise had no effect.  Likewise, the software is no longer able to tell what is plugged into your jacks (it will not for instance appropriately indicate the removal of headphones).

Sound appeared to work fine when I tried this.  Likewise, speakers and headphones would switch over appropriately (the software just did not properly display such status).

I didn't test this long term as I found a driver version without the problem (see above).  Others have also mentioned that you can temporarily resolve the problem by stoping and restarting the service whenever it starts to go crazy.  I had mixed results with this (as CPU use was always too high).  If it works for you, you could set up a task to restart the service at a given time interval.

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8 Krypton

Re: stacsv.exe running all the time

Hi, thanks for the info re stopping the audio service etc.

So far I have not had a failure since re-loading the Driver. I doubt the problem has really been solved, yet I do have my fingers crossed that it did.

If it fails again, next time I'll try stopping the service and report back...

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Highlighted
MoeHoskins
6 Indium

Re: stacsv.exe running all the time

@ Everyone following this thread:

I was about to give up when I decided to approach this issue from a different angle...and just as I have always been taught....when you seek a resolution and are getting no response...well, go where the money goes!!

So, with that in mind, I have directed this issue to Microsoft since it is an issue that resides within their operating system enivronment. 

I have been told the issue has been directed to the MS PC OEM team who has the ability to work directly with Dell to resolve the issue.

For now, I will sit back and wait....and hope for the best.

 

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8 Krypton

Re: stacsv.exe running all the time

Hey Moeho that's good news. Though forgive me if I don't hold my breath while waiting for the answer.

I had to laugh a bit when I read this because I've been sending notes to MS for MONTHS about this problem, as a result of those periodic pop-ups I get from them about "We may have a solution to your problem." I finally started writing really nasty notes to them about it, like "I keep telling you - this driver you are recommending does NOT solve the problem!!"

Anyway, thanks for making contact with MS about it. I hope they finally do try to work with Dell to solve it. I've got my fingers crossed. So far since re-installed the latest driver, it has worked well. I can't imagine HOW installing the same thing I had already installed twice before could make a difference, but ....

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Opirkle
1 Copper

Re: stacsv.exe running all the time

I am having the same issues with a Latitude E6400.  The Stacsv.exe for the IDT PC Audio is consuming one whole processor.  The only difference is that I am running Windows 7 32 bit, not vista.  Was a solution ever found for thie?

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MoeHoskins
6 Indium

Re: stacsv.exe running all the time

I have yet to get any response from MS about this as well....seems as though everyone is looking to skirt this issue.

I will send a follow up to MS and ask if there has been any progress.  I wil, l also test with Win7 and provide those results as well, since sadly, most everything that questions or has issues with WinXP at this point is being ignored.

 

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