system3rd
1 Copper

studio xps 1340 has freezing problem

I bought studio xps 1340 and it's freezing a lot.

I've tried to reinstall vista and update everything as likr driver and firmware for more than 10 times.

and still it's freezing unexpectedly.

I chated with agent and she tryied to resolve this problem for more than 1 hour and hang off the phone without solving this yesterday.

she promised to call back to today night, but I didn't get any call yet.

I'm so desperate and it make me crazy.

I'd like to get a refund or another replacement.

what can I do?

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28 Replies
---dat
1 Copper

Re: studio xps 1340 has freezing problem

I'm having the same problem with my 1340 on Windows 7.

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Dberscht
1 Copper

Re: studio xps 1340 has freezing problem

I have a simliar issue with my 1340 using Windows 7 ultimate 64-bit.

I checked the event viewer and the consistent error is event ID 129 (Reset to device, \Device\RaidPort0, was issued).  It also points to nvsto64.

I have updated the BIOS and am using all of the latest W7 drivers but still experience the issue.

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irush
1 Copper

Re: studio xps 1340 has freezing problem

I have also experienced this problem since I purchased the unit. In some cases the freeze is for 60 seconds, in other cases, it is a hardware freeze that requires holding hte power button down for 4 seconds to reboot. Most recently, I tryed to run windows update and after the update the system would not boot to windows... I had to systems restore to move back to a previous set point and I am up and running. Not good....

I'll be checking all drivers and Bios just to be sure. I am running the 64bit version of Win7.

 

Regarding "What can you do" - request your money back or a replacement system. However it wounds like there may be a trend here. 

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reyburn
1 Copper

Re: studio xps 1340 has freezing problem

Hi peoples,

I had intermittent freeze issus with my Dell XPS 1340 after I had installed my own copy of Windows 7 Ultimate x64.

After multiple calls with Dell, and discovering that I would need to be in safe mode to diagnose, decided to reinstall.

From the Dell Drivers & Downloads the XPS 1340, follow the instructions detailed in the Driver Install Instructions link.

I didnt install all drivers, here is what worked for me:

install win 7, windows update

install chrome

install avg9 & update

dell

-install Dell Support Center

-chipset: 

--nVidia MCP79 Chipset - R235161

--Ricoh Card Reader R5C833 - R227769

-video:

--nVidia GeForce G 210M - R233853

-network:

--nVidia Ethernet Controller - R238876

--Dell Wireless WLAN 1520 Half MiniCard - R228550

-Dell QuickSet - R226931

-audio:

--IDT 92HD73C1 Audio - R226903

-network:

--Dell Wireless WLAN 1510 Half MiniCard (4322) - R228532

-input device:

--Synaptics Synaptics TouchPad - R227597

-bluetooth:

--Dell Wireless 370 Bluetooth Minicard - R226750

install sound blaster x-fi mb

dvd firmware upgrade - R250076

install additional base apps

 

when the win7 upgrade dvd finally arrives, might install from that. 

hope this helps.

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---dat
1 Copper

Re: studio xps 1340 has freezing problem

After 4 days worth of calls to Tech Support and more than 4 reinstalls from both the official Dell upgrade Win7 CD and Dell drivers CD I continue to have freezing problems.  I've run hours of memory and harddrive diagnostics, including swapping memory in and out one stick at a time, etc.

I had a great tech support person who stuck with me for 4 days worth of diagnostics, driver swaps, etc. and today they're coming out to swap my motherboard.  I'll report back on it this was successful.

Thanks...
---dat

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---dat
1 Copper

Re: studio xps 1340 has freezing problem

Dell Support has been great in trying to resolve my freezing problem, but the problem continues.

I've had the motherboard replaced.

I've had the heatsink replaced and under carriage replaced, due to some refactoring of the heatsink design (beefier) and air vents.

But a last the problem persists.  I believe I've narrowed the problem to three possibilities 1) Video driver, 2) Bluetooth module/driver, or 3) Wireless broadband module/driver (model 5530 for AT&T).  

I've reinstalled Windows 7 Ultimate (Retail boxed version), turned off Windows Update so I could control driver installs and used Disk Image to preserve my baseline install.  I kept all of the drivers installed by Win7 and added in one driver at a time from the Dell or Windows Update site in the following order:

  1. Nvidia MCP79 chipset (Dell)
  2. Ricoh SD card reader (Dell)
  3. Ricoh MMC card reader (Windows)
  4. Ricoh xD card reader (Windows)
  5. Microsoft eHome Infrared Transceiver (Windows)
  6. ITECIR IR (Windows)
  7. SCM smartcard reader SCR3340 - ExpressCard54 (Windows)
  8. Broadcom Dell Wireless 1510 Wireless-N Minicard (Windows)

I've going to image the hard drive again and start adding in the 1) Wireless Broadband, 2) Bluetooth, 3) Video... I'll report back.

---dat

 

 

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Jason61991
1 Copper

Re: studio xps 1340 has freezing problem

I too have been having all the problems as stated above. Just had the motherboard replaced yet it continues to freeze and lock up. I just reinstalled Windows 7 in hopes of getting this to stop and just finished all of the windows updates.

 

- Jason

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---dat
1 Copper

Re: studio xps 1340 has freezing problem

Jason,

Do you have a 5530 Wireless Broadband (AT&T) card?  I just installed the the driver for the 5530 card and got my first system lock-up following the clean install and the post above.  I still have the Standard Video driver install instead of the Nvida drivers and I haven't install the Bluetooth driver yet. 

---dat

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Jason61991
1 Copper

Re: studio xps 1340 has freezing problem

No, I don't have the 5530. I have however updated all of the drivers and installed all of the windows updates.

 

Here's what I think the issue is -- Running a clean install still leaves residue of the old OS and the files you had with them, even though they are moved to C:\Windows.old

What I did and haven't had a lock-up yet is:

1) Control Panel -> System and Security

2) Click Free up disk space (Disk Clean-up) -> Select the main drive

3) When it's down calculating and gathering everything and the Disk Cleanup windows opens click clean up system files

4) It should delete everything about the old install as well as the files, allowing the system and disk to operate with more efficiency.

 

Hope it works for you too.

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