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ssaslow
1 Copper

touchpad not scrolling and pointer not responsive on Inspiron 15r

Since updating to Windows 10 My INspiron 15R touchpad doesn't always respond and move the pointer and the scroll doesn't work at all. Checked the driver but it says it's up to date.

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4 Replies

RE: touchpad not scrolling and pointer not responsive on Inspiron 15r

Hello,

The Inspiron 15r covers around over a dozen models. Please specify the model number. You can get the exact model number by entering the service tag on the support site www.support.dell.com This would show if the system is compatible with windows 10 and the model number as well. Also check if you have the latest BIOS firmware on the system, which will be available in the drivers and downloads section in the support site.

Thanks & Regards,
Aniketh Sreenivasan
Social Media and Community Professional
Click here for : Order Status / Download Drivers

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ssaslow
1 Copper

RE: touchpad not scrolling and pointer not responsive on Inspiron 15r

It's model 5537 and the support site said it was windows 10 upgrade ready. I have not downloaded the latest BIOS firmware I will try that next and let you know

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RE: touchpad not scrolling and pointer not responsive on Inspiron 15r

Sure. You can try that and let me know if it worked for you.

Thanks & Regards,
Aniketh Sreenivasan
Social Media and Community Professional
Click here for : Order Status / Download Drivers

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ssaslow
1 Copper

RE: touchpad not scrolling and pointer not responsive on Inspiron 15r

Yep. downloaded the new BIOS firmware and it worked Thanks!